Operations Coordinator – Afternoon/Evening Shift

Trenchless Today LLC.; Town of Clifton Park (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

401(k) with company match

Paid Time Off

Paid holidays

Training and development

Modern software and technology

Opportunities for advancement

Job summary

Trenchless Today LLC is seeking an organized, dependable Operations Coordinator for the afternoon/evening shift (11:00 AM–7:30 PM) in Clifton Park, NY. You’ll support field technicians, update schedules, communicate with customers, and help keep multiple projects moving smoothly.

No trenchless experience is required—we’ll teach you the industry and our systems. We value initiative, reliability, attention to detail and follow‑through, with opportunities for growth as the company expands.

Qualifications

• Two+ years in a role coordinating people, schedules, customers, projects or changing priorities.
• Strong organizational, communication and problem-solving skills.
• Ability to learn new software quickly and work with multiple schedules and deadlines.

Responsibilities

• Check the status of today’s active projects.
• Communicate with technicians throughout the day.
• Update customers on arrival times or project progress.
• Adjust schedules when a project runs longer than expected.
• Coordinate information between Operations, Sales and field teams.
• Help solve scheduling or customer issues as they arise.

Skills

Strong organizational skills

Excellent written and verbal沟通

Confidence using computers

Good judgment and problem-solving

Attention to detail

Multi-tasking across priorities

Professional customer service

Dependable attendance

Independent work ethic and teamwork

Tools

ServiceTitan

Google Workspace

Field-service software

Job description

Operations Coordinator — Afternoon/Evening Shift 11:00 AM–7:30 PM | $24–$28/hr | Full Benefits | Career Growth

Are You the Person Who Keeps Everything Organized When Everyone Else Is Moving Fast?

Trenchless Today is growing, and we’re adding two Operations Coordinators to our team. We’re looking for organized, dependable people who are great communicators, comfortable with technology, and naturally good at keeping track of a lot of moving pieces. If you’ve worked in dispatch, scheduling, construction, field service, logistics, project coordination, property management, a busy service office, or another fast-paced environment, your experience may translate very well to this position. You do not need experience in trenchless construction. We’ll teach you our industry and systems. What we can’t teach as easily is initiative, reliability, attention to detail, and the instinct to follow something through until it’s handled.

What Is an Operations Coordinator?

Think of this role as the control center for our field operations. Throughout the day, our technicians are traveling between projects, equipment is moving, schedules change, customers need updates, jobs progress, and unexpected situations come up. Your job is to help keep everyone connected and the operation moving. You’ll communicate with customers, support field technicians, update schedules, track project information, solve problems, and make sure important details don’t get missed. This is a great opportunity for someone who likes being busy, enjoys solving problems, and gets satisfaction from making things run smoothly.

A Typical Day Might Include:

• Checking the status of today’s active projects
• Communicating with technicians throughout the day
• Updating customers on arrival times or project progress
• Adjusting schedules when a project runs longer than expected
• Making sure technicians have the information they need for their next project
• Updating appointments, notes, project details, photos and documentation
• Following up when required information is missing
• Coordinating information between Operations, Sales and field teams
• Helping solve scheduling or customer issues as they come up
• Reviewing tomorrow’s projects and making sure crews are prepared
• Documenting anything the morning Operations team needs to know

Some days will go exactly according to plan. Other days, three things will change at once. We need someone who can handle both. You could be a great fit if…

You’re the person who:

• Notices when something doesn’t look right
• Keeps a running list and actually finishes it
• Follows up instead of assuming someone else handled it
• Can communicate professionally with both customers and field technicians
• Doesn’t get overwhelmed when priorities change
• Is comfortable asking questions and finding answers
• Learns new software quickly
• Takes pride in accurate work
• Likes solving problems
• Can respectfully remind people when something still needs to be completed
• Understands that good communication prevents bigger problems
• Wants a position where they can take on more responsibility over time

Experience We’re Interested In

• Dispatching
• Scheduling
• Field service
• Construction administration
• Project coordination
• Logistics or transportation
• HVAC, plumbing, electrical or other skilled trades
• Property or facilities management
• Medical or high-volume appointment scheduling
• Customer service in a fast‑paced environment
• Office management
• Service coordination
• Administrative roles involving multiple schedules, deadlines or field employees

Don’t have the exact title “Operations Coordinator” on your resume? That’s okay. If you’ve spent at least two years in a role where you had to coordinate people, schedules, customers, projects, appointments or constantly changing priorities, we’d still like to hear from you.

What You’ll Need

• Strong organizational skills
• Excellent written and verbal communication
• Confidence using computers and learning new software
• Good judgment and problem‑solving skills
• Strong attention to detail
• Ability to manage several priorities at the same time
• Professional customer service skills
• Dependable attendance
• Ability to work independently while also being part of a team
• Availability to consistently work 11:00 AM–7:30 PM
• Experience with ServiceTitan, Google Workspace or field‑service software is helpful, but not required.

Compensation & Benefits

• Competitive hourly pay based on experience
• Company-paid health insurance options
• Dental and vision benefits
• 401(k) with company match
• Paid Time Off
• Paid holidays
• Training and development
• Modern software and technology
• Opportunities for advancement as the company grows

Where Can This Position Lead?

We’re not hiring someone just to answer phones or enter information. We’re building an Operations Department that can support a growing multi‑location company. Someone who performs well in this position can develop into greater responsibility in areas such as: Operations Coordination → Senior/Lead Operations → Project Coordination → Operations Management. Growth isn’t automatic—it comes with performance, reliability and increased responsibility—but we want people who are interested in building a career with us.

About Trenchless Today

Trenchless Today specializes in innovative underground pipe rehabilitation and infrastructure solutions for residential, commercial, municipal and industrial customers. Instead of automatically excavating and replacing damaged underground piping, our teams use specialized technology and equipment to restore piping with significantly less disruption. Our Operations team is the connection between the customers we serve and the technicians completing that work in the field.

This Probably Isn’t the Right Position If…

You prefer a job where every day follows the exact same routine. Our projects are happening in the real world. Weather changes. Projects run long. Customers call. Technicians need information. Schedules change. We have processes and systems to keep everything organized, but Operations requires someone who can think, communicate and adjust when circumstances change. If that sounds stressful, this may not be the right fit. If that sounds interesting, we’d like to meet you.

Come Grow With Us

Trenchless Today is continuing to grow, and we’re looking for people who want to grow with us. If you’re organized, dependable, comfortable taking responsibility and enjoy being the person who helps keep everything moving,

You don’t need to know trenchless technology. Bring us the organization, communication, reliability and initiative—we’ll teach you the rest.