Operations Coordinator

Solid Commercial Solutions; Marietta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company match

Paid Time Off (10 days per year)

8 company paid holidays

Job summary

Solid Commercial Solutions in Marietta, Georgia is seeking an Account Manager/Ops Coordinator to play a key role in managing customer accounts and coordinating operations. This position involves monitoring job progress, documenting work, and enhancing customer relationships.

The ideal candidate will possess at least 4 years of experience in facility maintenance or property services, with strong organizational and communication skills. The role offers a competitive benefits package including medical, dental, and retirement plans.

Qualifications

• 4+ years of experience in facility maintenance or property services.
• Hands-on familiarity with skilled trades such as handyman, electrical, plumbing.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor job progress and address delays or conflicts.
• Ensure accurate documentation of work orders.
• Manage customer accounts and respond to needs.

Skills

Customer service focus

Organizational skills

Communication skills

Detail-oriented

Education

Associate or bachelor’s degree in Business, Construction Management, or related field

Tools

Field service management software (e.g., ServiceTitan, Jobber)

Job description

We are a fast-growing, customer-focused maintenance company delivering exceptional handyman, electrical, plumbing, locksmith, and specialty trade services to commercial, residential, and industrial clients. Our team takes pride in reliable workmanship, safety, and building lasting relationships with every client we serve.

Everything we do is guided by our mission to Make Our Customers’ Lives Easier and our three Core Values- Integrity, Dedication, and Partnership. We foster a culture of ownership, continuous improvement, and mutual respect — where every team member's contribution matters and skilled trades professionals are valued for the expertise they bring. Joining our company means being part of a team that gets things done, grows together, and makes a real difference in the communities we serve.

The company was founded in 2011, with a focus solely on commercial services. Current leadership has been in place since 2021. Since that time, revenue has tripled and with a launch of residential services in 2025, the company is well-positioned to continue its growth trajectory.

Position Summary

The Account Manager/Ops Coordinator plays a critical frontline role as part of our Operations Team. This individual has ownership of specific customer accounts and coordinates with the scheduling and dispatching team and liaises with field technicians across multiple trades, to ensure every job is completed on time, on budget, and to our quality standards.

This is an ideal role for a detail-oriented, customer service-focused individual with experience in the facility services industry.

Key Responsibilities

Daily Operations Coordination

• Monitor job progress throughout the day, proactively addressing delays, cancellations, or resource conflicts.
• Ensure all work orders are accurately documented, updated in real time, and closed out properly in the field service management system.
• Develop quotes based on in-field assessments.
• Foster a positive, safety-first team culture that promotes accountability, craftsmanship, and continuous improvement.

Customer Service & Quality Control

• Manage customer accounts, which includes providing clear and timely communications to customers, responding to customer needs and escalations, and developing quotes for these key accounts.
• Build customer relationships to grow accounts and strengthen partnerships
• Act as the escalation point for field staff dealing with customer issues.
• Oversee quality inspections on completed jobs to ensure workmanship meets company and client standards.
• Gather and track customer feedback; escalate recurring issues to the Operations Manager.
• Provide client communication for scheduling updates, delays, or scope changes and prompt responses to customer concerns and service callbacks, coordinating resolution with field teams.

Logistics, Strategy and Finances

• Oversee parts and materials ordering, ensuring field teams have what they need to complete jobs efficiently.
• Support company-wide strategies, such as efficient completion of jobs.

Qualifications

Required

• 4+ years of experience in a facility maintenance, property services, or trades environment.
• Hands-on familiarity with one or more skilled trades (handyman, electrical, plumbing, locksmith, HVAC, or similar).
• Proficiency with field service management software (e.g., ServiceTitan, Service Fusion, Jobber, FieldEdge, or similar).
• Strong organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced environment.
• Excellent communication and interpersonal skills; ability to work effectively with both office and field staff.

Preferred

• Associate or bachelor’s degree (Concentration in Business, Construction Management, Facilities Management Finance, or a related field preferred)
• Bilingual candidates (English/Spanish) are encouraged to apply.

Benefits Package

• Medical, dental, and vision insurance (company contributes to premiums for employee and eligible dependents).
• 401(k) retirement plan with company match.
• Paid Time Off (PTO): 10 days (80 hours) per year.
• 8 company paid holidays per year.
• Reimbursement for the use of personal mobile devices for work purposes.

Equal Opportunity & Inclusion

We are proud to be an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and equitable workplace where all employees are respected, valued, and empowered to do their best work. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We actively encourage applications from women, people of color, veterans, individuals with disabilities, and members of other historically underrepresented groups in the trades industry. We believe diverse teams build stronger companies and better serve our communities.