Operations Coordinator

Global Experience Specialists, Inc.; Hodgkins (IL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Job summary

Global Experience Specialists, Inc. seeks an Operations Coordinator to support the Operations Department in the office and at show sites, with a primary focus on Electrical Services and pre-planning electrical needs for shows.

The role involves coordinating orders, dispatching labor, and ensuring accurate billing and documentation while collaborating with exhibitor teams and managers across city and national levels. It requires flexibility and travel up to 40% in a hybrid environment.

Qualifications

• High School diploma required; college graduation preferred.
• Excellent organizational and communication abilities.
• Ability to manage multiple projects and tight deadlines.
• Willingness to work nights, weekends and holidays as needed.
• Ability to travel up to 40% and work in a hybrid environment.

Responsibilities

• Proactive contact to exhibitors to receive electrical orders.
• Follow-up contact with exhibitors to clarify orders.
• Transfer electrical labor to power floor plan.
• Process electrical orders and generate labor tickets.
• Review orders against floor plans for accuracy.
• Assist exhibitors on-site with orders or changes.
• Organize orders to ensure correct dispatching.
• Effectively dispatch electrical labor to show site and document work.
• Data entry and audit of electrical labor produced at show site.
• Prioritize tasks and responsibilities to meet deadlines.

Skills

Organizational skills

Communication skills

Detail-oriented

Multitask management

Flexible schedule

Education

High School diploma or college degree

Job description

Our opening for Operations Coordinator is to support Operations Department both in the office and at show site in the performance of key administrative activities with primary focus on Electrical Services.

The Operations Coordinator position for the Electrical Service Department assists in the pre-planning of electrical needs on shows with exhibitors and reaching our goal of 87% of electrical information on every show, so that we can execute the services on-site and install as much power requires for the show prior tot he exhibitor's arrival. once on-site the team can work any of the three positions at each show, services desk, and dispatch desk and data entry coordinator. After each show the coordinator is also involved with helping exhibitors who need help clarifying their electrical billing.

Responsibilities:

• Proactive contact to exhibitors to receive electrical orders.
• Follow-up contact with exhibitors to clarify orders.
• Transfer electrical labor to power floor plan
• Process electrical orders and generate labor ticket for electrical types of labor.
• Review and audit electrical orders against floor plans ensuring their accuracy.
• Assist exhibitors at show site with any new orders or changes to existing orders
• Organize electrical orders to ensure correct dispatching at show site
• Effectively dispatch electrical labor t show site. Ensure proper work documentation and electrical billing accuracy
• Data Entry and audit of electrical labor produced at show site
• Prioritize tasks & responsibilities to meet deadlines and complete highest priorities first.
• Keep Managers and Team Managers up to date on all issues.
• Perform all duties with the utmost integrity avoiding any conflict of interest between GES an any entities.
• Perform other duties as assigned by managements.

Qualifications:

• Valid Driver's License
• College graduate preferred/High School diploma required
• Knowledge of Tradeshow industry, preferred but not mandatory
• Excellent organizational and communication skills
• Proven verbal and written communication skills
• Detail-oriented
• Ability to effectively manage multiple projects
• Ability to work nights and weekends and possible holidays is required
• Must be able to work flexible schedule work hours, shifts or days worked will vary due to show schedules and adapt to short notice of schedule changes -standard non-show hours are 8am-4:30pm in a Hybrid environment
• Minimal travel is required (pre-show team). Up to 40% travel (show site team).

Work Environment:

• Frequently performs work on the tradeshow floor, in noisy and crowded areas while enduring uncomfortable temperatures, dust and/or other conditions
• Job requires walking, bending, handling, reaching, grasping, lifting 25+ lbs., and repetitive motions
• Job requires long hours during show runs with varying stop and start time both early AM and late PM
• Requires working alone at times and also with others in a team atmosphere
• Work performed in office setting and also remotely from home during non-show responsibilities includes sitting at computer for long periods of time
• Will work with and report to multiple managers both in a city and national level

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to a full-time employees. Here are some if the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more.....

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.