Operations Coordinator

NSC; Green Bay (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Medical insurance

Vision insurance

Job summary

NSC in Green Bay, WI seeks a Delivery Support Associate to manage onboarding, payroll-related tasks and daily administrative functions. You will coordinate between field staff, recruiters, and back-office teams to ensure a smooth operation.

Responsibilities include processing new hire paperwork, background checks, timecard entries, and billing adjustments, while maintaining strong communication across departments and ensuring timely onboarding for new employees.

Qualifications

• High School Diploma or equivalent required; additional education may satisfy qualifications.
• Preference for experience with HR onboarding and payroll processes.
• 1–2 years of Outlook or email experience.
• 1–2 years in an office environment.
• Strong communication and critical thinking skills.
• Ability to work independently and manage stress.
• Proficiency with Microsoft Teams and Excel; Bullhorn experience preferred.

Responsibilities

• Answer inbound calls and direct to appropriate departments.
• Process onboarding paperwork, offers, Direct Deposit, I-9 and e-verify.
• Perform background checks and drug tests as required.
• Process weekly timecard entries, expenses, per diem, and sick time forFriday payout.
• Collaborate with operational leaders, HR, Payroll, Billing, and field staff.
• Provide timecard and billing adjustments to ensure accurate payouts.
• Troubleshoot onboarding and payroll issues as first point of contact.
• Assist recruiters with job board updates and candidate tracking in VMS.
• Help schedule and administer required employee training during onboarding.
• Support front office duties as needed.

Skills

Outlook experience

Communication

Critical thinking

Independent work

Stress management

Microsoft Teams

Excel

Education

High School Diploma

Tools

Bullhorn

Excel

Job description

The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the One NSC process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk).

Key Accountabilities

• Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries.
• Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome.
• Process necessary background checks and drug tests required for jobs.
• Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday.
• Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates.
• Provide timecard and billing adjustment as needed to ensure proper payout and invoicing.
• First point of contact for trouble shooting any onboarding and payroll issues.
• Work with each recruiting team on ensuring job boards are up to date.
• Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active.
• Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process.
• Contribute to front of the office duties as needed per office.
• Other duties as assigned.

Minimum Experience Requirements

• High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications.
• Prefer experience with human resources processes, employee onboarding, and/or payroll process experience.
• 1-2 years of Outlook Experience/email equivalent
• 1-2 years in an office environment
• Strong communication and critical thinking skills
• Ability to work independently
• Ability to handle stress successfully.
• Proficiency in using Microsoft teams & Excel experience, bullhorn (Preferred)

Featured benefits

401(k), Dental insurance, Medical insurance, Vision insurance