Delivery Support Associate

NSC; Indianapolis (IN); On-site; USD 27,552 - 30,307; Full time

Job summary

A staffing and recruiting company is seeking a Delivery Support Associate in Indianapolis, Indiana. This entry-level position involves managing administrative functions, facilitating onboarding, and ensuring effective communication between teams. Ideal candidates possess strong customer service and communication skills, have a high school diploma, and are organized multi-taskers. This full-time role promises competitive pay ranging from $20 to $22 per hour.

Qualifications

• High School Diploma; some education can substitute for experience.
• Prefer experience with onboarding or payroll processes.
• Exceptional verbal and written communication skills.

Responsibilities

• Answer and direct inbound calls to appropriate departments.
• Process new hire onboarding paperwork accurately and timely.
• Troubleshoot onboarding and payroll issues.

Skills

Customer service skills

Communication skills

Organizational skills

Time management

Ability to handle stress

Education

High School Diploma or equivalent

Tools

Bullhorn

Microsoft applications

Job description

1 day ago Be among the first 25 applicants

This range is provided by NSC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

Position Purpose:

The Delivery Support Associate plays a key part in the daily and weekly administrative functions for the One NSC process. Each Delivery Support Associate will work with their assigned operational leaders, recruiters, sales representatives, and field associates. In this role the Delivery Support Associate will ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk).

Key Accountabilities

• Answer and direct inbound calls to the appropriate departments or personnel, ensuring timely and accurate handling of all inquiries.
• Timely, accurately, and compliantly send, review, approve and process new hire onboarding paperwork, including offer letters, Direct Deposit information, and completing the I-9 and e-verify. The Delivery Support Associate must demonstrate a high degree of service orientation, focused on actively working to onboard new employees in a manner that positively represents the company and makes the new employee feel important and welcome.
• Process necessary background checks and drug tests required for jobs.
• Collect save, and process weekly timecard entry and approval process, including expenses, per diem, and sick time as needed for payout every Friday.
• Work in close communication with operational leaders, Recruiters, HR, Payroll, and Billing departments in addition to field associates.
• Provide timecard and billing adjustment as needed to ensure proper payout and invoicing.
• First point of contact for troubleshooting any onboarding and payroll issues.
• Work with each recruiting team on ensuring job boards are up to date.
• Assist recruiters with tracking candidates in VMS exchanges as well as tracking employee certifications to ensure they are active.
• Assist with ordering, scheduling, and administering required employee remote and onsite training during the onboarding process.
• Contribute to front of the office duties as needed per office.
• Other duties as assigned.

Minimum Experience Requirements

• High School Diploma: Possess a high school diploma or equivalent qualification; additional education may satisfy work experience qualifications.
• Prefer experience with human resources processes, employee onboarding, and/or payroll process experience.
• Previous experience with delivering exceptional customer service.
• Ability to work independently
• Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members. Ability to clearly articulate job, employment, and payroll information.
• Judgment and decision-making ability.
• Strong customer service/client relations skills.
• Organizational and multi-tasking skills.
• Communication skills (oral and written).
• Ability to handle stress successfully.
• Proficiency in using Bullhorn (Preferred), Microsoft applications, and other computer-based applications.
• Analytical Skills: Ability to evaluate complex situations, proactively identify issues that may adversely impact the company’s delivery and payroll processes and implement timely and effective solutions to problems.
• Able to initiate and embrace change.
• Time management skills (ability to multi-task).
• Interpersonal skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Staffing and Recruiting