Operations Coordinator

AHTG American Health Technology Group, LLC; Frisco (TX); Hybrid; USD 33,000 - 37,000; Full time

Job summary

Trio Workforce Solutions is seeking an Operations Coordinator to own end-to-end processes, analyze data, and collaborate across teams in a hybrid role serving Frisco, TX and Edmond, OK offices. You will develop dashboards, maintain process maps, and drive improvements to efficiency and quality while supporting onboarding and training initiatives.

The role emphasizes ownership of workflows, strong analytical capabilities, and effective stakeholder communication in a dynamic healthcare workforce

Qualifications

• Strong analytical skills with the ability to interpret data and provide insights.
• Experience owning and managing operational processes or workflows.
• Proven ability to identify and implement process improvements.

Responsibilities

• Own and manage end-to-end operational processes, ensuring consistent and high-quality execution.
• Develop, maintain, and analyze operational reports and dashboards; interpret data for trends and risks.
• Partner with internal stakeholders to align processes, priorities, and execution; act as primary contact.
• Own and maintain operational documentation, process maps, and training materials; support onboarding.
• Ensure adherence to standards, policies, and regulatory requirements; monitor quality and compliance.

Skills

Analytical skills

Time management

Problem solving

Communication

Independent work

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

AI-enabled tools

Job description

It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business. Founded in 2003 as American Health Staffing Alliance and becoming part of American Health Staffing Group in 2017, Trio Workforce Solutions was officially formed in 2025 to unify years of innovation and expertise under one brand. Headquartered within the AHSG family of companies, Trio has grown into a nationally recognized leader in workforce management, earning distinction from Everest Group as a 2025 Major Contender and Star Performer for its Vendor Management System and MSP capabilities. Built on decades of experience in staffing, workforce strategy, and technology, Trio was created to deliver a smarter, more transparent, and more efficient approach to workforce management. Through the launch of proprietary solutions such as Trio VMS, the Locums module, and Trio Shifts, we have continued to evolve to meet the complex needs of healthcare organizations nationwide. Today, Trio Workforce Solutions empowers clients to centralize workforce strategy, reduce labor costs, and improve access to quality providers. At AHSG, we believe great work starts with integrity, which means doing what's right, owning our work, and leading with honesty in every decision. We value innovation because we're building what's next, and we need team members who challenge the status quo, bring forward new ideas, and help push our organization forward. And we know lasting success only happens through collaboration, where we win together by lifting up the team, building bridges across departments, and working as one to create better outcomes for our clients, candidates, and the communities we serve. "Do what's right. Create what's next. Win together."

The Operations Coordinator is responsible for owning and optimizing operational processes across teams. This role manages end-to-end workflows, drives data analysis and reporting, and identifies opportunities to improve efficiency, quality, and performance. In this role, you will spend the majority of your time managing operational processes, analyzing data to support decision-making, and collaborating with stakeholders to improve workflows and outcomes. The Operations Coordinator serves as a key contributor to operational effectiveness and begins to act as a subject matter resource within the team.

Principal Responsibilities

End-to-End Process Ownership

• Own and manage end-to-end operational processes, ensuring consistent and high-quality execution
• Monitor process performance, identify issues, and implement solutions to improve outcomes
• Ensure alignment of workflows across teams and stakeholders
• Maintain accountability for process accuracy, timelines, and deliverables

Data, Reporting & Insights

• Develop, maintain, and analyze operational reports and dashboards
• Interpret data to identify trends, risks, and opportunities for improvement
• Provide actionable insights to support operational and business decision-making
• Ensure integrity, accuracy, and consistency of data across systems and reporting

Cross-Functional Collaboration & Coordination

• Partner with internal stakeholders to align processes, priorities, and execution
• Act as a primary point of contact for assigned processes or operational areas
• Facilitate communication across teams to resolve issues and improve workflows
• Support alignment between operational execution and business objectives

Documentation, Training & Knowledge Leadership

• Own and maintain operational documentation, process maps, and training materials
• Support onboarding and training efforts for new or updated processes
• Contribute to development of best practices and standard operating procedures
• Act as a resource for team members on process-related questions and guidance

Quality, Compliance & Risk Management

• Ensure adherence to operational standards, policies, and regulatory requirements
• Monitor workflows for quality, consistency, and compliance
• Identify risks and elevate issues as needed
• Support audit processes and ensure proper documentation and controls

Process Improvement & Optimization

• Identify, prioritize, and lead process improvement initiatives
• Analyze workflows to improve efficiency, reduce errors, and enhance outcomes
• Support implementation of new tools, systems, or operational changes
• Contribute to continuous improvement efforts across the organization

Project & Initiative Ownership

• Lead or support operational projects and cross-functional initiatives
• Manage timelines, deliverables, and stakeholder communication
• Track progress and ensure successful execution of project objectives

Stakeholder Partnership

• Build strong working relationships across teams and functions
• Provide proactive communication, updates, and recommendations to stakeholders
• Support a high-quality and consistent stakeholder experience

Other Duties as Assigned

Perform additional operational, administrative, system, documentation, reporting, or support responsibilities based on business needs. Support special projects, workflow transitions, process clean-up efforts, system implementations, coverage needs, and cross-functional requests. Remain flexible as operational priorities, client requirements, technology, and department responsibilities evolve.

Education and Certifications

Required

• High School Diploma or GED

Preferred

• Bachelor’s degree in Business, Operations, Communications, or a related field

Required Experience

• 4-6 years of experience in operations, program coordination, or a related field
• Demonstrated experience owning and managing operational processes or workflows
• Strong analytical skills with the ability to interpret data and provide insights
• Experience developing and maintaining reports, dashboards, or operational metrics
• Proven ability to identify and implement process improvements
• Strong organizational, problem-solving, and time-management skills
• Ability to work independently and manage multiple priorities
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Demonstrated ability to utilize AI-enabled tools to support data analysis, reporting, and workflow optimization

Preferred Experience

• Experience leading process improvement or operational initiatives
• Experience working with CRM systems, reporting tools, or operational platforms
• Experience supporting cross-functional teams or business units
• Experience in a fast-paced or growth-oriented environment
• Experience using AI tools to enhance analysis, reporting, and operational efficiency

Success Metrics

• Effectiveness and reliability of owned operational processes
• Quality and impact of reporting, insights, and recommendations
• Measurable improvements in efficiency, accuracy, and workflow performance
• Successful execution of projects and process improvements
• Strength of cross-functional collaboration and stakeholder satisfaction

Location

This role is hybrid for candidates located within a reasonable commuting distance to our Edmond, OK or Frisco, TX offices. Candidates outside a reasonable distance from either office are eligible for a fully remote arrangement.

Compensation

The expected base hourly range for this position is $24.00 to $27.00 per hour. The final compensation offered will be determined based on a number of factors, including but not limited to skills, qualifications, experience, and location.

Equal Employment Opportunity Statement

All AHSG companies, including AHS Staffing and Trio Workforce Solutions, are Equal Employment Opportunity employers. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

All AHSG companies, AHS Staffing, AHSA, and Trio Workforce Solutions are equal employment opportunity employers.

Reasonable Accommodation Statement

AHSG will not refuse to hire or otherwise discriminate against a job applicant with a disability who is capable of performing the essential functions of the job with or without reasonable accommodation. If you need an accommodation to apply for a position or to perform the essential functions of the role, please let us know.

Essential Functions / Job Requirements

Qualified candidates must be able to perform the essential functions of the position, with or without reasonable accommodation. Requirements may vary depending on the role. A detailed job description, including the essential functions and any physical requirements, will be provided upon request.

• Remaining in a stationary position for approximately 50% of the workday
• Learning and applying new tasks and procedures
• Maintaining attention and completing work independently
• Making timely workflow-related decisions
• Meeting productivity and/or time-based performance expectations

Make an Impact on the Future of Healthcare Workforce Management

At Trio Workforce Solutions, we're passionate about helping healthcare organizations take control of their staffing strategies. Our team builds technology, delivers services, and drives innovation that reduces labor costs, accelerates hiring, and improves patient care. If you're looking for a career where your work makes a difference, creates measurable impact for hospitals, health systems, and providers, you've found the right place.

Why Join Trio Workforce Solutions

• Mission-Driven Work: Play a key role in solving one of healthcare's biggest challenges, workforce shortages and staffing inefficiencies.
• Collaborative Culture: Join a team that values transparency, creativity, and data-driven problem solving.
• Career Growth: Opportunities to learn, lead, and grow as Trio continues to expand our technology and services nationwide.
• Flexible & Remote Options: Many roles offer remote or hybrid work opportunities so you can thrive personally and professionally.

About Trio Workforce Solutions

Trio Workforce Solutions enables healthcare organizations to regain control of their workforce management. From hospitals and health systems to physician practices and dental support organizations, Trio’s staffing approach couples advanced technology solutions with deep industry expertise. Trio offers customized, individually designed, and scalable solutions to turn workforce challenges into strategic advantages. From fully managed to fully yours, Trio’s offerings deliver immediate result for where organizations are now and where they want to go.