Operations Coordinator

Allied Handling & Equipment; Franklin (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401k with up to 4% match

Opportunities for growth and advance

Job summary

Allied Handling & Equipment in Franklin, IN is seeking an Operations Coordinator for a full-time, on-site role. You will support scheduling, dispatching, order creation, and service-ticket management while coordinating with technicians, customers, and vendors to keep operations running smoothly.

The ideal candidate is organized, detail-oriented and enjoys improving processes in a fast-paced office environment; prior logistics or supply chain exposure is a plus and opportunities for growth are

Qualifications

• Strong operations management and analytical skills to streamline processes.
• Exceptional communication and customer service for professional client interactions.
• Proficiency in administrative tasks such as scheduling, documentation, and records management.
• Detail-oriented and accurate in a fast-paced environment.
• Proficiency with office software, including Microsoft Office Suite.
• Experience in logistics, supply chain, or related field is a plus.

Responsibilities

• Assist the Service Department with scheduling and dispatching.
• Answer incoming phone calls and help direct customer requests.
• Create and manage work orders and service tickets.
• Communicate with technicians, customers, and vendors.
• Help track parts, paperwork, and job progress.
• Support the Sales Team with administrative tasks as needed.
• Maintain organized records and documentation.
• Follow up with customers regarding service updates.
• Help improve office processes and workflow efficiency.

Skills

Operations Management

Analytical Skills

Communication & Customer Service

Administrative Tasks

Detail-oriented

Office Software

Logistics / Supply Chain

Education

Bachelors in Business Admin/Ops

Job description

Allied Handling & Equipment specializes in providing high-quality material handling solutions to businesses of all sizes. Committed to operational excellence, the company offers an extensive range of products and services tailored to meet diverse client needs. With a reputation for reliability and innovation, Allied Handling & Equipment prides itself on delivering exceptional customer support and streamlining operational processes. Located in Franklin, IN, the organization fosters a collaborative and growth-oriented work culture.

Role Description

This is a full-time, on-site role in Franklin, IN, for an Operations Coordinator. We are looking for a driven learner who is organized, dependable, and willing to take initiative. The ideal candidate enjoys problem-solving, communicating with customers, and helping teams stay organized and efficient.

This is a fast-paced office environment where no two days are exactly the same. We value attitude, work ethic, and willingness to learn just as much as experience.

Responsibilities

• Assist the Service Department with scheduling and dispatching
• Answer incoming phone calls and help direct customer requests
• Create and manage work orders and service tickets
• Communicate with technicians, customers, and vendors
• Help track parts, paperwork, and job progress
• Support the Sales Team with administrative tasks as needed
• Maintain organized records and documentation
• Follow up with customers regarding service updates
• Help improve office processes and workflow efficiency

Qualifications

• Strong Operations Management and Analytical Skills to streamline processes and solve challenges effectively
• Exceptional Communication and Customer Service skills to maintain clear and professional interactions with clients and team members
• Proficiency in Administrative Assistance tasks such as scheduling, documentation, and maintaining organized records
• Detail-oriented, with a focus on accuracy and efficiency in a fast-paced environment
• Proficiency with office software, including Microsoft Office Suite
• Experience in logistics, supply chain, or a related field is a plus
• Bachelor's degree in Business Administration, Operations Management, or a related field preferred
• Competitive pay based on experience
• Health Insurance
• 401k with up to 4% match
• Opportunities for growth and advancement