Operations Coordinator

Ontario Trillium Foundation; Euless (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Ontario Trillium Foundation seeks an Operations Coordinator to manage front-end operations and ERP-driven processes. You will schedule production, coordinate with buyers and customer service, and ensure accurate sales orders while maintaining high service levels.

You will support continuous improvement, monitor KPIs, and act as a primary contact for customers on job status, ship dates, and material details. The role combines office work with occasional factory floor engagement.

Qualifications

• High school diploma or GED required; college degree in business, supply chain, or related field preferred.
• Working knowledge of organizational workflow and standard operating procedures.
• Bilingual English/Spanish a plus.
• Strong organizational skills with the ability to prioritize tasks and manage multiple priorities.
• Comfortable stepping into a lead or point-of-contact role when needed.
• Excellent interpersonal, verbal, and written communication skills.
• Proficient in Google Apps and ERP systems, with strong computer proficiency.
• Experience in the printing or flexible packaging industries is a plus.

Responsibilities

• Coordinate production scheduling and communication to meet deadlines and maintain workflow efficiency.
• Assist in building job specs, including item BOM and production operations.
• Monitor supply chain activities, track orders, and flag cost/quality/reliability concerns.
• Ensure accurate sales orders and timely processing.
• Act as primary contact for customers on open job status, ship dates, and material information.
• Assist with day-to-day use and upkeep of ERP and production software.
• Coordinate with Buyer, Customer Service Manager, and Pre-Press Assistant to keep front-end operations running smoothly.
• Own daily operational activities and respond to urgent issues to keep operations on track.
• Track basic KPIs and flag process issues or opportunities for improvement.

Skills

Organizational skills

Communication skills

Lead/point-of-contact

Multitasking

Customer service

Education

High school diploma or GED

College degree in business/supply chain or related field

Tools

Google Apps

ERP systems

Job description

The Operations Coordinator plays a pivotal role in managing front end operations and infrastructure to allow optimal factory performance. This position is responsible for ensuring accurate completion of essential daily tasks, including sales order entry, customer and supplier communication, production scheduling, and supply chain coordination. Furthermore, the Coordinator ensures operational continuity by making proactive decisions that safeguard production efficiency, customer service standards, and seamless order workflows.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Production Scheduling Coordination: Coordinate the scheduling and communication of production activities to help meet deadlines and maintain workflow efficiency.

• Manufacturing Process Coordination: Assist in building individual job specs, including item BOM, production operations, and accuracy of production details.

• Supply Chain Coordination: Monitor supply chain activities, including tracking orders and flagging cost, quality, or reliability concerns.

• Sales Order Entry: Ensure accurate sales orders and timeliness.

• Customer Communication: Act as a point of contact for customers on open job status, ship dates, material information, and general job inquiries.

• Software Support: Assist with the upkeep and day-to-day use of the ERP and production software.

• Team Coordination: Coordinate with the Buyer, Customer Service Manager, and Pre-Press Assistant to keep front-end operations running smoothly.

• Coverage & Ownership: Take ownership of daily operational activities, respond to urgent customer or production issues, and make timely decisions to keep operations on track.

• Continuous Improvement: Track basic KPIs and flag process issues or improvement opportunities.

Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or GED with relevant experience; college degree in business, supply chain, or a related field preferred.

• Working knowledge of organizational workflow and standard operating procedures.

• Ability to work effectively with a wide range of constituencies in a diverse community;bilingual (English/Spanish) a plus.

• Strong organizational skills with the ability to prioritize tasks and manage multiple priorities.

• Comfortable stepping into a lead or point-of-contact role when needed.

• Excellent interpersonal, verbal, and written communication skills.

• Proficient in Google Apps and ERP systems, with strong general computer proficiency.

• Experience in the printing or flexible packaging industries is a plus.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

This position is primarily in an office, but some time will be spent on the factory floor or warehouse. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The noise level in the office is usually low to moderate, but may be louder in the factory.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.