Operations & Compliance Specialist

CarMax Business Services; Charlotte (NC); On-site; USD 21,352 - 32,098; Full time

Benefits offered by this job

Paid time off

Holiday pay

Sick leave

Job summary

CarMax in Charlotte, NC is hiring a Business Operations Associate to support store operations, handle cash, process sales and appraisals, and maintain accurate paperwork in a fast-paced team environment.

You will deliver excellent service, train new associates, and ensure compliance with EH&S while supporting multiple departments; the role requires data entry, organizational skills, and flexibility to work varied hours, including nights and weekends.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Attention to detail

Data entry

Microsoft Office

Communication

Cash handling

Tools

MS Office

Data entry system

Job description

CarMax in Charlotte, NC is hiring a Business Operations Associate to support store operations, handle cash, process sales and appraisals, and maintain accurate paperwork in a fast-paced team environment.

You will deliver excellent service, train new associates, and ensure compliance with EH&S while supporting multiple departments; the role requires data entry, organizational skills, and flexibility to work varied hours, including nights and weekends.