Operations Communications Lead for Field Support

Cracker Barrel; Lebanon (KY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Medical benefits

Rx benefits

Dental benefits

Vision benefits

Life Insurance

Disability Coverage

Paid Vacation

Tuition Reimbursement

Professional Development

401k with match

Employee Stock Purchase

Cracker Barrel discount

Exclusive Biscuit Perks

Job summary

Cracker Barrel is seeking a Communications Specialist to design and maintain internal tools and processes for field operations. You will execute outbound communications, ensure accuracy and timeliness, and collaborate with SSC teams to optimize messaging and project delivery.

The role emphasizes cross-functional collaboration, process improvement, and strong proficiency with Microsoft Office and SharePoint. Excellent written and verbal communication are essential.

Qualifications

• High School diploma and 2 years field operations and/or related communications experience; or equivalent combination of education and experience.
• Preferred college degree in communications or business
• Strong written and oral communication skills
• Excellent computer skills (Microsoft programs especially Outlook, Word, Excel, and Sharepoint)
• Strong analytical and decision making skills
• Strong organizational, time management, and prioritizing skills
• Detail-oriented
• Good interpersonal and relationship-building skills in order to work cross-functionally
• Knowledge of Retail and Restaurant Operations.

Responsibilities

• Develops and maintains communication tools and platforms (Ex: Sharepoint (The Barrel), Store Operations emails).
• Executes outbound communication to the field to support daily operations and the implementation of strategic plans.
• Evaluate/edit all communication to Field Operations to ensure clear, accurate, and timely delivery of message/information
• Consults SSC functional areas on the best method and platform to maximize the effectiveness of communication in support of specified objectives.
• Collaborates with SSC departments and project teams to ensure that communications to the field are clear, accurate, and timely, and that communication objectives are achieved.
• Leads the communication cadence and schedule to maintain established communication systems and processes.
• Update Operations Manual policy and procedures as directed by policy owners and subject matter experts.
• Responds to field questions submitted to Store Operations email group.
• Assists with the management of Field Operation projects as assigned, building communication plans and meeting deadlines needed for Pre/Launch/Sustainment model.
• Consistently assess existing procedures and look to innovate and improve upon process and efficiency.

Skills

Communication

MS Office

Analytical thinking

Organizational skills

Detail oriented

Interpersonal

Retail ops knowledge

Education

College degree (communications or business)

High school diploma

Tools

SharePoint

Outlook

Word

Excel

Job description

Cracker Barrel is seeking a Communications Specialist to design and maintain internal tools and processes for field operations. You will execute outbound communications, ensure accuracy and timeliness, and collaborate with SSC teams to optimize messaging and project delivery.

The role emphasizes cross-functional collaboration, process improvement, and strong proficiency with Microsoft Office and SharePoint. Excellent written and verbal communication are essential.