Digital Commerce Analyst: Ops & Insights

Cracker Barrel; Lebanon (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Rx, Dental and Vision on Day

Life Insurance and Disability Coverage

401k with Company Matching

Tuition Reimbursement

Professional Development

Employee Discounts

Recognition programs

Job summary

Cracker Barrel Store Support Center is seeking a detail-oriented professional to support daily digital commerce operations, platform maintenance, and content updates. You will analyze performance data, develop dashboards, and provide insights to improve customer experience and efficiency.

Ideal candidates have 2+ years in ecommerce or digital operations, strong Excel/data skills, and proven ability to work with internal teams and external partners in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business, Ecommerce, Marketing, Information Systems, Retail Management, or related field preferred.
• 2+ years of experience in ecommerce, retail planning, digital operations, website management, analytics, or related discipline.
• Experience troubleshooting ecommerce systems and supporting cross-functional technology initiatives preferred.
• Knowledge of ecommerce platforms, order management systems, product information systems, and digital analytics tools.
• Demonstrated analytical and problem-solving skills.
• Strong organizational & communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience partnering with internal teams and external vendors to solve business/technical issues.
• Proficiency in Excel, reporting tools, and data analysis techniques.

Responsibilities

• Manage daily operation and maintenance of digital commerce platforms and related business processes.
• Identify, document, and assist in resolving operational issues impacting performance or customer experience.
• Support execution of site updates, promotions, content changes, and business initiatives.
• Analyze business performance and operational data to identify trends, risks, and opportunities.
• Develop and maintain reports, dashboards, and business insights to support decision-making.
• Provide recommendations to improve operational efficiency and customer experience.
• Collaborate with internal stakeholders and external partners to support objectives and project execution.
• Communicate project status, needs, risks, and recommendations to stakeholders.
• Participate in testing, implementation, and continuous improvement activities.
• Support maintenance of product information, digital content, and site presentation.
• Document processes, business requirements, and improvement opportunities.
• Contribute to projects that enhance digital commerce capabilities and operational effectiveness.

Skills

Analytical skills

Excel proficiency

Data analysis

Communication

Prioritization

Education

Bachelor's degree in Business or related field

Tools

Order management systems

Product information systems

Digital analytics tools

Job description

Cracker Barrel Store Support Center is seeking a detail-oriented professional to support daily digital commerce operations, platform maintenance, and content updates. You will analyze performance data, develop dashboards, and provide insights to improve customer experience and efficiency.

Ideal candidates have 2+ years in ecommerce or digital operations, strong Excel/data skills, and proven ability to work with internal teams and external partners in a fast-paced environment.