Operations Communication Coordinator

Cracker Barrel Old Country Store, Inc.; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Rx, Dental and Vision on Day

401k plan with company matching

Employee stock purchase program

Tuition reimbursement

Discounts on Cracker Barrel items

Job summary

Cracker Barrel Old Country Store, Inc. is seeking a Communications Specialist at the Store Support Center to develop and maintain communication tools and to support daily operations through strategic field communications.

You will edit and route messages to ensure clear, timely delivery, collaborate across SSC departments, and lead the cadence of communications while updating policies and procedures as needed.

Qualifications

• High school diploma with 2 years of field operations or communications experience.
• Preferred college degree in communications or business.
• Strong written and oral communication skills.
• Excellent computer skills in Microsoft Office and SharePoint.
• Analytical, organized, and detail-oriented with cross-functional collaboration.

Responsibilities

• Develops and maintains communication tools and platforms (SharePoint, emails).
• Executes outbound communication to the field to support operations and strategy.
• Evaluates and edits all field communications for clarity and timeliness.
• Consults SSC areas on best methods to maximize communication effectiveness.
• Collaborates with SSC teams to ensure clear and timely field communications.
• Leads the communication cadence and schedules for established systems.
• Updates Operations Manual policies and procedures as directed.
• Responds to field questions submitted to Store Operations email group.
• Assists with field operation projects, building communication plans and deadlines.
• Continuously assess procedures and seek improvements in processes.

Skills

Written communication

Verbal communication

SharePoint

Analytical thinking

Time management

Cross-functional collaboration

Interpersonal skills

Retail/Restaurant ops knowledge

Education

High School diploma

College degree in communications or business

Tools

Microsoft Office

Outlook

SharePoint

Job description

They say you are the company you keep - and at Cracker Barrel, we take that seriously.

At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.

What You’ll Do

• You'll Make the Moment
• Develops and maintains communication tools and platforms (Ex: Sharepoint (The Barrel), Store Operations emails).
• Executes outbound communication to the field to support daily operations and the implementation of strategic plans.
• Evaluate/edit all communication to Field Operations to ensure clear, accurate, and timely delivery of message/information
• Consults SSC functional areas on the best method and platform to maximize the effectiveness of communication in support of specified objectives.
• Collaborates with SSC departments and project teams to ensure that communications to the field are clear, accurate, and timely, and that communication objectives are achieved.
• Leads the communication cadence and schedule to maintain established communication systems and processes.
• Update Operations Manual policy and procedures as directed by policy owners and subject matter experts.
• Responds to field questions submitted to Store Operations email group.
• Assists with the management of Field Operation projects as assigned, building communication plans and meeting deadlines needed for Pre/Launch/Sustainment model.
• Consistently assess existing procedures and look to innovate and improve upon process and efficiency.

Requirements

• High School diploma and 2 years field operations and/or related communications experience; or equivalent combination of education and experience.
• Preferred college degree in communications or business.
• Strong written and oral communication skills.
• Excellent computer skills (Microsoft programs especially Outlook, Word, Excel, and Sharepoint)
• Strong analytical and decision making skills.
• Strong organizational, time management, and prioritizing skills.
• Detail-oriented
• Good interpersonal and relationship‑building skills in order to work cross‑functionally
• Knowledge of Retail and Restaurant Operations.

Benefits and Perks

• Good Work Deserves Good Pay: Competitive pay every week
• Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1
• Life Insurance and Disability Coverage
• Paid Vacation/Employee Assistance Program
• Grow and Thrive Your Way: Business Resource Groups
• Tuition Reimbursement
• Professional Development
• Culture of Belonging: Support that starts on day one
• Onboarding, training, and development to help you thrive
• Recognition programs and employee events that bring us together
• Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days
• Employee Stock Purchase Program
• More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items
• Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!

A Little About Us Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal. See for yourself.

Cracker Barrel is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.

They say you are the company you keep— And at Cracker Barrel we take that seriously. Bringing together folks who share a sense of pride in their work, and joy in hospitality. While building teams where everyone can see how much their contribution is valued. Because making a difference in someone’s life can feel big—But it’s often the smallest moments that make the deepest impact. We’re all in this together—to make a real difference for our guests, every day. That’s why, at Cracker Barrel, you’re all in good company.

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it’s become even more—somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots—always serving up more than a meal.