Field Operations Communications Lead

Cracker Barrel Old Country Store, Inc.; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Rx, Dental and Vision on Day

401k plan with company matching

Employee stock purchase program

Tuition reimbursement

Discounts on Cracker Barrel items

Job summary

Cracker Barrel Old Country Store, Inc. is seeking a Communications Specialist at the Store Support Center to develop and maintain communication tools and to support daily operations through strategic field communications.

You will edit and route messages to ensure clear, timely delivery, collaborate across SSC departments, and lead the cadence of communications while updating policies and procedures as needed.

Qualifications

• High school diploma with 2 years of field operations or communications experience.
• Preferred college degree in communications or business.
• Strong written and oral communication skills.
• Excellent computer skills in Microsoft Office and SharePoint.
• Analytical, organized, and detail-oriented with cross-functional collaboration.

Responsibilities

• Develops and maintains communication tools and platforms (SharePoint, emails).
• Executes outbound communication to the field to support operations and strategy.
• Evaluates and edits all field communications for clarity and timeliness.
• Consults SSC areas on best methods to maximize communication effectiveness.
• Collaborates with SSC teams to ensure clear and timely field communications.
• Leads the communication cadence and schedules for established systems.
• Updates Operations Manual policies and procedures as directed.
• Responds to field questions submitted to Store Operations email group.
• Assists with field operation projects, building communication plans and deadlines.
• Continuously assess procedures and seek improvements in processes.

Skills

Written communication

Verbal communication

SharePoint

Analytical thinking

Time management

Cross-functional collaboration

Interpersonal skills

Retail/Restaurant ops knowledge

Education

High School diploma

College degree in communications or business

Tools

Microsoft Office

Outlook

SharePoint

Job description

Cracker Barrel Old Country Store, Inc. is seeking a Communications Specialist at the Store Support Center to develop and maintain communication tools and to support daily operations through strategic field communications.

You will edit and route messages to ensure clear, timely delivery, collaborate across SSC departments, and lead the cadence of communications while updating policies and procedures as needed.