Digital Commerce Analyst – Insights & Optimization

CBOCS Distribution, Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Paid vacation

401k matching

Stock purchase program

Employee discount

Job summary

Cracker Barrel is seeking a Digital Commerce Operations Specialist to support daily operation and maintenance of our digital commerce platforms and related business processes.

You will analyze performance, develop dashboards and insights to inform decisions, and partner with internal teams and external partners to execute site updates, promotions and content changes. This role emphasizes cross-functional collaboration and continuous improvement.

Qualifications

• Bachelor's degree preferred.
• 2+ years of experience in ecommerce, retail planning, digital operations, website management, analytics, or related discipline.
• Experience troubleshooting ecommerce systems and supporting cross-functional technology initiatives preferred.
• Knowledge of ecommerce platforms, order management systems, product information systems, and digital analytics tools.
• Demonstrated analytical and problem-solving skills.
• Strong organizational & communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience partnering with both internal teams and external vendors to solve business and technical issues.
• Proficiency in Excel, reporting tools, and data analysis techniques.

Responsibilities

• Daily operation and maintenance of digital commerce platforms and related business processes.
• Identify, document, and resolve operational issues affecting business performance or customer experience.
• Support execution of site updates, promotions, content changes, and business initiatives.
• Analyze business performance and develop reports, dashboards, and insights to inform decisions.
• Provide recommendations to improve operational efficiency and customer experience.
• Partner with internal and external stakeholders to support objectives and project execution.
• Communicate project status, needs, risks, and recommendations.
• Participate in testing, implementation, and continuous improvement activities.
• Maintain product information, digital content, and site presentation.
• Document processes and business requirements; contribute to improvement projects.

Skills

Analytical thinking

Problem solving

Cross-functional collaboration

Communication skills

Multitasking

Education

Bachelor's degree in Business, Ecommerce, Marketing, Information Systems, Retail Management, or related field

Tools

Excel

Digital analytics tools

Order management systems

Product information systems

Job description

Cracker Barrel is seeking a Digital Commerce Operations Specialist to support daily operation and maintenance of our digital commerce platforms and related business processes.

You will analyze performance, develop dashboards and insights to inform decisions, and partner with internal teams and external partners to execute site updates, promotions and content changes. This role emphasizes cross-functional collaboration and continuous improvement.