Operations & Caregiver Success Manager

Happier at Home - Birmingham, AL; Birmingham (AL); On-site; USD 23,000 - 32,000; Full time

Job summary

Happier at Home - Birmingham is seeking a dependable, organized, and compassionate Business Support Manager to lead the day-to-day operations of our growing home care company in Hoover, Alabama.

The role covers caregiver recruiting, scheduling, client communication, lead follow-up, sales support, and business growth, with 100% in-office for the first 90 days and potential hybrid afterward.

Starting pay is $20 per hour, with opportunities for quarterly increases based on performance.

Qualifications

• Dependable and trustworthy
• Organized and detail-oriented
• Strong communication skills with clients and team
• Comfortable making outbound calls and following up on leads
• Proactive, problem-solving mindset
• Able to work toward measurable goals

Responsibilities

• Recruit, screen, and onboard caregivers.
• Maintain a strong pool of available caregivers.
• Manage schedules and respond to call-outs or changes.
• Identify upcoming open shifts and fill them.
• Serve as a key point of contact for clients and families.
• Respond to new client inquiries and follow up with prospects.
• Schedule in-home assessments.
• Maintain information in scheduling systems and CRM.
• Engage in community outreach and referral development.
• Attend community or marketing events monthly.
• Support the owner with day-to-day operational needs.

Job description

Happier at Home - Birmingham is seeking a dependable, organized, and compassionate Business Support Manager to lead the day-to-day operations of our growing home care company in Hoover, Alabama.

The role covers caregiver recruiting, scheduling, client communication, lead follow-up, sales support, and business growth, with 100% in-office for the first 90 days and potential hybrid afterward.

Starting pay is $20 per hour, with opportunities for quarterly increases based on performance.