Home Care Operations Manager

Senior Helpers Parent Account; Pelham (AL); On-site; USD 54,000 - 74,000; Full time

Benefits offered by this job

Paid vacation and holidays

LifeMart employee discount marketplace

Job summary

Senior Helpers of Pelham is seeking a highly organized, proactive Client Services & Care Team Manager to oversee day-to-day coordination of clients and caregiving staff in Pelham, AL. This hands-on leadership role requires strong communication, problem-solving, and a commitment to delivering excellent home care through a reliable, supported caregiver team.

The ideal candidate will have experience in home care, healthcare, medical-office operations, staffing, scheduling, or related environment.

Qualifications

• Must be willing to perform caregiver duties and provide direct client care when necessary.
• Minimum 2 years of experience in healthcare, home care, staffing, scheduling, or related field preferred.
• Previous scheduling or workforce coordination experience preferred.
• Previous supervisory or team-lead experience preferred.

Responsibilities

• Serve as a primary point of contact for clients and families regarding routine service needs.
• Coordinate new-client starts and ensure schedules are properly staffed.
• Conduct regular client follow-ups and maintain high client satisfaction.
• Respond promptly to client concerns and service changes.
• Maintain accurate client information in homecare software (WellSky).
• Monitor authorized service hours and flag scheduling or authorization issues early.
• Escalate significant client concerns to the Owner when appropriate.
• Manage caregiver schedules and ensure proper client/caregiver matching.
• Identify and address open shifts and coverage gaps.
• Cover caregiver shifts when necessary to maintain continuity of care.
• Coordinate after-hours/on-call staffing per company procedures.
• Assist with caregiver recruiting, interviews, onboarding, and training.
• Build positive relationships with caregivers while maintaining clear expectations.

Skills

Ownership

Independent problem solving

Client communication

Scheduling software

Confidentiality

Education

High school diploma or equivalent

College education or relevant training preferred

Tools

WellSky

Job description

Senior Helpers of Pelham is seeking a highly organized, proactive Client Services & Care Team Manager to oversee day-to-day coordination of clients and caregiving staff in Pelham, AL. This hands-on leadership role requires strong communication, problem-solving, and a commitment to delivering excellent home care through a reliable, supported caregiver team.

The ideal candidate will have experience in home care, healthcare, medical-office operations, staffing, scheduling, or related environment.