Business Support Manager – Home Care Operations & Growth

Happier at Home; Hoover (AL); On-site; USD 23,000 - 32,000; Full time

Job summary

Happier at Home in Birmingham/Hoover, AL is seeking a dependable Business Support Manager to run day-to-day operations and drive growth. You will recruit caregivers, schedule, coordinate client intake, and support marketing and lead generation efforts.

The role is in-office for 90 days, with a potential hybrid schedule thereafter. Starting pay is $20/hour, with quarterly increases tied to performance goals and strong client satisfaction.

Qualifications

• Strong communication and professional interaction with clients, families, caregivers, and partners.
• Highly organized, detail-oriented with a proactive work style.
• Ability to handle phone outreach, follow-ups, and client inquiries.
• Dependable, responsive and goal-driven in a fast-paced home care setting.

Responsibilities

• Recruit, screen, and onboard caregivers.
• Maintain a strong pool of available caregivers.
• Manage caregiver schedules and respond to call-outs or changes.
• Identify and fill upcoming open shifts and cases.
• Serve as a main contact for clients and families.
• Follow up with prospective clients and schedule in-home assessments.

Skills

Strong communication

Highly organized

Detail-oriented

Dependable

Phone etiquette

HubSpot

Asana

Scheduling systems

Tools

HubSpot

Asana

Scheduling systems

Job description

Business Support Manager - Home Care Operations & Growth

Happier at Home - Birmingham
Hoover, AL 35244

Full-Time | $20/hour starting pay | Monday-Friday, 9:00 AM-5:00 PM

Happier at Home is looking for a dependable, organized, and compassionate Business Support Manager to help lead the day-to-day operations of our growing home care company.

This is more than an office position. You will play a central role in caregiver recruiting, scheduling, client communication, lead follow-up, sales support, and business growth.

Our mission is to provide peace of mind to clients and their loved ones by caring for people in their homes as we would our own family. We are committed to helping clients remain independent and going beyond expectations to provide assistance that changes lives.

What You'll Do:

• Recruit, screen, and help onboard caregivers.
• Help maintain a strong pool of available caregivers.
• Manage caregiver schedules and respond to call-outs or schedule changes.
• Identify and help fill upcoming open shifts and cases.
• Serve as a key point of contact for clients and families.
• Respond to new client inquiries and follow up with prospective clients
• Help schedule in-home assessments.
• Maintain accurate information in HubSpot, Asana, and our scheduling systems.
• Follow up with former or inactive clients.
• Participate in community outreach and referral development.
• Attend approximately 3-5 community or marketing events per month.
• Support the owner with day-to-day operational needs.

The underlying role is designed to support all aspects of Happier at Home's operations, including caregiver and client acquisition, scheduling, intake, marketing, and lead generation.

What We're Looking For

The right person will:

• Take ownership of responsibilities.
• Communicate professionally with clients, families, caregivers, and referral partners.
• Stay calm when schedules change unexpectedly.
• Be comfortable making phone calls and following up with leads.
• Be highly organized and detail-oriented.
• Enjoy solving problems.
• Be dependable and responsive.
• Care deeply about providing excellent service.
• Be comfortable working toward measurable goals.

Preferred Experience:

Experience in one or more of the following is strongly preferred:

• Home care scheduling.
• Home care sales or business development.
• Home care operations.
• CNA experience.
• Professional caregiving.
• Caregiver recruiting.
• Healthcare customer service.
• Client intake or care coordination.

The position includes significant responsibility for caregiver scheduling, including anticipating open cases, filling shifts, and adapting to sick calls or vacation time.

Schedule:

Monday-Friday, 9:00 AM-5:00 PM

The position will 100% in-office for the first 90 days at:

Happier at Home
5860 Elsie Road
Hoover, AL 35244

After the first 90 days, the position may transition to a hybrid schedule if desired and if performance expectations are being met.

The position also includes rotating evening and weekend phone coverage only.

Compensation:

Starting pay: $20/hour

Employees will have the opportunity to earn quarterly pay increases when established performance goals are achieved.

Performance goals may include:

• Caregiver recruiting and retention.
• Scheduling effectiveness.
• Lead response and follow-up.
• In-home assessment bookings.
• Client acquisition.
• Client and family satisfaction.
• Community outreach.
• Operational organization.

The current KRA already includes measurable expectations around caregiver recruiting, rapid lead response, assessment bookings, and ongoing lead follow-up.

Why Happier at Home?

Our work allows people to remain independent in their own homes while giving families greater peace of mind.

We are looking for someone who wants more than a job. We want someone who wants to take ownership, build relationships, solve problems, and help grow an organization that makes a meaningful difference in people’s lives.