Business Support Manager – Home Care Operations & Growth

Happier at Home - Birmingham, AL; Birmingham (AL); On-site; USD 23,000 - 32,000; Full time

Job summary

Happier at Home - Birmingham is seeking a dependable, organized, and compassionate Business Support Manager to lead the day-to-day operations of our growing home care company in Hoover, Alabama.

The role covers caregiver recruiting, scheduling, client communication, lead follow-up, sales support, and business growth, with 100% in-office for the first 90 days and potential hybrid afterward.

Starting pay is $20 per hour, with opportunities for quarterly increases based on performance.

Qualifications

• Dependable and trustworthy
• Organized and detail-oriented
• Strong communication skills with clients and team
• Comfortable making outbound calls and following up on leads
• Proactive, problem-solving mindset
• Able to work toward measurable goals

Responsibilities

• Recruit, screen, and onboard caregivers.
• Maintain a strong pool of available caregivers.
• Manage schedules and respond to call-outs or changes.
• Identify upcoming open shifts and fill them.
• Serve as a key point of contact for clients and families.
• Respond to new client inquiries and follow up with prospects.
• Schedule in-home assessments.
• Maintain information in scheduling systems and CRM.
• Engage in community outreach and referral development.
• Attend community or marketing events monthly.
• Support the owner with day-to-day operational needs.

Job description

Happier at Home - Birmingham

Hoover, AL 35244

Full-Time | $20/hour starting pay | Monday-Friday, 9:00 AM-5:00 PM

Happier at Home is looking for a dependable, organized, and compassionate Business Support Manager to help lead the day-to-day operations of our growing home care company.

This is more than an office position. You will play a central role in caregiver recruiting, scheduling, client communication, lead follow-up, sales support, and business growth.

Our mission is to provide peace of mind to clients and their loved ones by caring for people in their homes as we would our own family. We are committed to helping clients remain independent and going beyond expectations to provide assistance that changes lives.

What You'll Do

• Recruit, screen, and help onboard caregivers.
• Help maintain a strong pool of available caregivers.
• Manage caregiver schedules and respond to call-outs or schedule changes.
• Identify and help fill upcoming open shifts and cases.
• Serve as a key point of contact for clients and families.
• Respond to new client inquiries and follow up with prospective clients
• Help schedule in-home assessments.
• Maintain accurate information in HubSpot, Asana, and our scheduling systems.
• Follow up with former or inactive clients.
• Participate in community outreach and referral development.
• Attend approximately 3-5 community or marketing events per month.
• Support the owner with day-to-day operational needs.

The underlying role is designed to support all aspects of Happier at Home's operations, including caregiver and client acquisition, scheduling, intake, marketing, and lead generation.

What We're Looking For

The right person will:

• Take ownership of responsibilities.
• Communicate professionally with clients, families, caregivers, and referral partners.
• Stay calm when schedules change unexpectedly.
• Be comfortable making phone calls and following up with leads.
• Be highly organized and detail-oriented.
• Enjoy solving problems.
• Be dependable and responsive.
• Care deeply about providing excellent service.
• Be comfortable working toward measurable goals.

Preferred Experience

Experience in one or more of the following is strongly preferred:

• Home care scheduling.
• Home care sales or business development.
• Home care operations.
• CNA experience.
• Professional caregiving.
• Caregiver recruiting.
• Healthcare customer service.
• Client intake or care coordination.

The position includes significant responsibility for caregiver scheduling, including anticipating open cases, filling shifts, and adapting to sick calls or vacation time.

Schedule

Monday-Friday, 9:00 AM-5:00 PM

The position will be 100% in-office for the first 90 days at:

Happier at Home

5860 Elsie Road

Hoover, AL 35244

After the first 90 days, the position may transition to a hybrid schedule if desired and if performance expectations are being met.

• rotating evening and weekend phone coverage only

Compensation

Starting pay: $20/hour

• Employees will have the opportunity to earn quarterly pay increases when established performance goals are achieved.

Performance Goals May Include

• Caregiver recruiting and retention.
• Scheduling effectiveness.
• Lead response and follow-up.
• In-home assessment bookings.
• Client acquisition.Client and family satisfaction.
• Community outreach.
• Operational organization.

The current KRA already includes measurable expectations around caregiver recruiting, rapid lead response, assessment bookings, and ongoing lead follow-up.

Why Happier at Home?

Our work allows people to remain independent in their own homes while giving families greater peace of mind.

We are looking for someone who wants more than a job. We want someone who wants to take ownership, build relationships, solve problems, and help grow an organization that makes a meaningful difference in people's lives.