Operations Care Center Manager: Lead, Logistics & Quality

Gateway Services Inc; Jackson (MS); On-site; USD 63,000 - 77,000; Full time

Job summary

Gateway Services Inc in Jackson, MS is seeking an Operations Care Center Manager to lead day-to-day operations, drive performance, and implement corporate plans at the site. You will oversee safety, quality, customer service, revenue growth and team engagement.

You will manage budgets, KPIs, schedules, inventory and route optimization, while developing staff, coordinating with HR, and ensuring compliance with health and safety standards.

Qualifications

• High School diploma or equivalent.
• Post-secondary degree or diploma attainment is preferred.
• Three to five years previous supervisory experience in an industrial or service environment with proven leadership abilities.
• Certified in Pet Cremation (CPCOP).

Responsibilities

• Ownership over all day-to-day operations at the Care Center.
• Ensure compliance and environmental initiatives and procedures are implemented and managed appropriately at the Care Center.
• Ensure all activities are performed safely and that the Care Center is maintained in a compliant state.
• Think and act like an owner – demonstrate a strong business acumen when dealing with team members, suppliers, and customers.
• Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis.
• Collaborate with corporate Finance Department, Regional Manager, Managing Director and COO on annual budget development.
• Utilize KPIs to set objectives and drive Care Center performance.
• Analyze daily and weekly demand signals (intake) and manage on-time fulfilment of orders.
• Coordinate labor requirements against demand (short-term and medium-term).
• Coordinate tools, operating supplies, packaging materials and products required to fulfill demand.
• Manage completion of orders from intake to delivery to ensure on-time delivery of orders.
• Maintain dashboards in PeT (central order tracking and fulfillment software).
• Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution.
• Monitor pending deliveries and expedite past-due deliveries.
• Maintain and optimize routes for pick-up and delivery efficiency.
• Manage inventory levels of product and supplies and coordinate re-ordering as required.
• Ensure Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately at the Care Center.
• Hire, train and manage a team of technicians; ensure they are engaged and equipped with required skills.
• Verify timecards to ensure accurate biweekly payroll; manage team member expenses.
• Coordinate and/or conduct training for all new and existing team members.
• Develop and maintain strong relationships with pet owners, veterinarians, and other stakeholders.
• Monitor inventory levels and ensure supplies and equipment are in good working order.
• Ensure facility is ‘Tour-Ready’ with cleanliness and safety measures.
• Ensure equipment preventative maintenance schedules are adhered to.
• Participate in routine audits and continuous improvement activities.
• Implement Operational Excellence initiatives and procedures at the Care Center.
• Model and reinforce Gateway’s operational standards; deploy policies, standards, and procedures.
• Audit the Care Center to identify gaps versus Gateway’s standards.
• Perform all operations and customer service duties including loading/unloading crematoriums, processing cremains, packaging, servicing a route.
• Manage local customer relations and interactions.
• Address client concerns with or without support from other areas.
• Engage with Sales for clinic retention and adoption initiatives.
• Perform other duties as required.

Skills

Leadership

People management

Independent work

Communication

Organization

Attention to detail

Problem solving

Integrity

Team engagement

Education

High School diploma

Post-secondary degree preferred

3-5 years supervisory experience

Certified in Pet Cremation (CPCOP)

Job description

Gateway Services Inc in Jackson, MS is seeking an Operations Care Center Manager to lead day-to-day operations, drive performance, and implement corporate plans at the site. You will oversee safety, quality, customer service, revenue growth and team engagement.

You will manage budgets, KPIs, schedules, inventory and route optimization, while developing staff, coordinating with HR, and ensuring compliance with health and safety standards.