Operations Support Manager

Heritage Community Credit Union; United States; Hybrid; USD 89,000 - 134,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Health Savings Account

Flexible Spending Account

Life Insurance

Long-term Disability Insurance

Employee Assistance Program (EAP)

Paid Holidays

Paid Vacation & Sick time

401(k) with Company Matching

Corporate Bonus Program

Job summary

Heritage Community Credit Union, located in the Sacramento area, seeks an Operations Support Manager to lead card services, branch ops, deposits, lending and e-services. The role emphasizes compliance, risk management and internal controls within a hybrid on-site/remote setup.

You will supervise staff, guide the operations team including the Compliance & Risk Officer, and drive projects to support growth while ensuring regulatory adherence and service excellence.

Qualifications

• 3–5+ years in credit union or financial institution operations.
• 2+ years in card programs, fraud, or compliance/risk management.
• Experience supervising staff, including compliance or risk personnel.
• Knowledge of card networks, dispute management, and regulatory requirements.
• Ability to interpret federal and state regulations (Reg E, Reg Z, Reg CC, UCC, OFAC).
• May be required to obtain and maintain NMLS designation.
• May serve as a Notary Public.
• Valid driver’s license.
• High level of organization, systems thinking, and follow-through.
• Strong leadership and team development skillset.

Responsibilities

• Lead day-to-day operational support for card services, branch operations, deposits, lending, and e-services.
• Oversee compliance and fraud/dispute processes.
• Maintain strong internal controls and risk management.
• Lead departmental projects and develop operations team members including Compliance & Risk Officer.
• Support HCCU’s mission and growth.

Skills

Card programs

Fraud & risk management

Regulatory knowledge

Operational risk management

Staff supervision & development

Cross-department collaboration

Analytical problem solving

Project management

Tools

Fraud tools

Job description

At Heritage Community Credit Union (HCCU), we’re more than just a financial institution — we’re a team driven by purpose and passion. Our mission is to help our members achieve their financial dreams, and we do that by fostering collaboration, delivering meaningful results, and staying deeply connected to our community. We’re proud to be known as “The HCCU Crew,” where each team member is valued, supported, and empowered to grow. Join us and be part of a forward-thinking organization that’s transforming financial futures, one member at a time.

OPERATIONS SUPPORT MANAGER

Heritage Community Credit Union is seeking a Full Time Exempt Operations Support Manager who is a highly motivated, dynamic, enthusiastic and service individual to join the HCCU Crew. The Operations Support Manager provides leadership, direction, and technical expertise to the Operations Support team with an enhanced focus on credit and debit card program management, fraud mitigation, operational quality, compliance, and operational risk. This role manages day-to-day operational support for card services, branch operations, deposit products, lending, e-services, compliance, and fraud/dispute processes. The Manager ensures strong internal controls, leads departmental projects, and develops the operations team members including the Compliance & Risk Officer to support HCCU’s mission and growth.

This position is located in the Sacramento CA area and follows a hybrid work arrangement - a mix of REQUIRED on-site work and REQUIRED remote work.

OPERATIONS SUPPORT MANAGER QUALIFICATIONS:

• 3–5+ years of experience in credit union or financial institution operations, with at least 2 years in card programs, fraud, or compliance/risk management preferred.
• Experience supervising staff, including compliance or risk personnel, strongly preferred.
• Strong knowledge of card network rules, fraud tools, dispute management, operational risk, and regulatory requirements.
• Ability to interpret and apply federal and state regulations (Reg E, Reg Z, Reg CC, UCC, OFAC, and general operational compliance requirements).
• May be required to obtain and maintain NMLS designation.
• May serve as a Notary Public.
• Valid driver’s license.
• High level of organization, systems thinking, and follow-through
• Strong leadership and team development skillset
• Analytical mindset with excellent problem-solving ability
• Strong communication and cross-department collaboration
• Ability to manage multiple projects simultaneously
• Deep understanding of operational workflows, card systems, fraud trends, compliance requirements, and risk management practices

WHAT WE OFFER FOR OPERATIONS SUPPORT MANAGER:

We offer competitive wages and great benefits:

• The annual pay range for this exempt position is between $89,094 - $133,641 based on experience and skills
• Corporate Bonus Program
• 401(k) with Company Matching
• Health insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Long-term Disability Insurance
• Voluntary Insurance Products
• Employee Assistance Program (EAP)
• Paid Holidays
• Paid Vacation & Sick time
• Participation in Credit Union Sponsored Events
• A friendly staff and pleasant work environment

EOE.