Senior Card Operations Lead
Golden1
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Benefits offered by this job
Job summary
Golden1 in Sacramento is looking for a Card Operations Sr Specialist to lead operational excellence in card functions and mentor team members. You'll manage complex issues, ensure quality compliance, and collaborate across departments.
The ideal candidate will have a Bachelor's degree in Business or Finance, 5+ years in credit/debit card operations, and strong customer service experience. This role is foundational in maintaining high-quality card operations and supports the overall mission of fostering financial inclusion.
Qualifications
- 5+ years in credit/debit card operations or financial services required.
- 5+ years of customer service experience, ideally in banking, call center, or financial operations required.
Responsibilities
- Lead resource and mentor for Card Operations staff.
- Provide escalation support for complex operational workflows.
- Monitor daily production activities and evaluate output for quality.
- Develop and maintain departmental procedures.
- Support project execution for operational readiness.
Skills
Education
Tools
Job description
Golden1 in Sacramento is looking for a Card Operations Sr Specialist to lead operational excellence in card functions and mentor team members. You'll manage complex issues, ensure quality compliance, and collaborate across departments.
The ideal candidate will have a Bachelor's degree in Business or Finance, 5+ years in credit/debit card operations, and strong customer service experience. This role is foundational in maintaining high-quality card operations and supports the overall mission of fostering financial inclusion.
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