Customer Service Representative I

Us Med- Equip; Pflugerville (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Us Med-Equip in Pflugerville, TX, is looking for a Delivery Technician to join our life-saving mission of delivering essential medical equipment to healthcare institutions. This full-time position requires providing exceptional customer service to hospital partners while ensuring safe transport of equipment.

In this role, you will work closely with operations and sales teams, adhere to standards, and manage daily equipment maintenance orders. A high school education is preferred, with skills in communication and lifting.

Qualifications

• High School Graduate or equivalent required.
• Ability to provide excellent customer service to healthcare professionals.
• Able to work multiple shifts, including on-call as needed.

Responsibilities

• Carefully load, secure, and transport medical equipment.
• Safely drive and maintain company vehicles.
• Provide professional customer service to hospital contacts.

Skills

Customer service

Communication skills

Ability to lift up to 75 lbs

Ability to read and write in English

Ability to use company portal

Math calculations

Education

High School Graduate or equivalent

Job description

Job Details

Job Location: TX Austin – Pflugerville, TX 78660

Position Type: Full Time

Education Level: High School

Travel Percentage: Road Warrior

Job Shift: Any Shift

Job Category: Delivery Technician

Job Description: Join our life‑saving mission! Become part of a fast‑growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life‑saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Preferred Education

• High School Graduate or equivalent

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on‑call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical