Operations & Billing Specialist

Encore Fire Protection; Wall (SD); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Potential

Flexible Dress Code

Health Insurance

401(k) with match

Life Insurance

Job summary

Encore Fire Protection is seeking an Operations Specialist to bridge the field and the invoice. You will review scopes of work, verify billing against contracts, and ensure accurate, timely communication with customers, technicians, and office staff.

This role rewards organization, accountability, and attention to detail. A bachelor’s degree in business or related field and 2–3 years of office experience are preferred; proficiency with Outlook, Excel, and Word is expected.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Two to three years of professional office experience, ideally in construction, service-based, or operations-driven environments.
• Experience in a service business, scheduling, coordination, or operations support role.
• Proficiency with Microsoft Office tools (Outlook, Excel, Word).
• Ability to work under pressure, manage deadlines, and maintain organization during high volume periods.

Responsibilities

• Review scopes of work and service contracts to confirm accuracy before and after work is performed.
• Compare billing against contract quotes and identify differences or discrepancies.
• Investigate billing issues by checking work performed, documentation, and contract terms.
• Communicate with customers regarding invoice questions, adjustments, or clarifications.
• Coordinate with technicians, service managers, and office staff to ensure jobs are set up, documented, and billed correctly.
• Support end of month billing cycles, maintaining focus and composure while working at a computer for extended periods.
• Maintain organized digital records so work, documentation, and billing are easy to trace and understand.

Skills

Attention to detail

Communication skills

Scheduling & coordination

Problem solving

Office software

Team collaboration

Education

Bachelor’s degree in Business Administration, Operations Management, or related field

Tools

Outlook

Excel

Word

Job description

Encore Fire Protection is seeking an Operations Specialist to bridge the field and the invoice. You will review scopes of work, verify billing against contracts, and ensure accurate, timely communication with customers, technicians, and office staff.

This role rewards organization, accountability, and attention to detail. A bachelor’s degree in business or related field and 2–3 years of office experience are preferred; proficiency with Outlook, Excel, and Word is expected.