Billing Operations Specialist

Carrier; North Carolina; On-site; USD 40,000 - 55,000; Full time

Job summary

Carrier, a leading global provider of healthy and sustainable building solutions, is seeking a Billing Operations Specialist in North Carolina. This role is crucial for managing billing processes related to North America Field Service, focusing on teamwork to ensure accurate invoice delivery.

The ideal candidate will have a High School Diploma with 2+ years in a business environment and 1+ years in customer service, plus preferred skills in Microsoft Office and tools like ServiceMax and Salesforce.

Qualifications

• 2+ years of work experience in a business environment.
• 1+ years of experience in customer service.

Responsibilities

• Execute customer billing tasks from service order completion to invoice delivery.
• Address customer disputes and corrections.
• Support collection actions as required.
• Deliver to established performance metrics.
• Contribute to continuous improvement of the billing process.

Skills

Customer service experience

Strong experience in Microsoft Office Suite

Experience with Salesforce

Experience with SAP

Education

High School Diploma or GED

Bachelor’s degree in Business or related field

Tools

ServiceMax

Salesforce

SAP

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world‑class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.

Billing Operations Specialist, you will be primarily responsible for handling billing processes related to North America Field Service. Teamwork is essential for creating and extending invoices to our customers for the work our field and branch offices perform.

Key Responsibilities

• Execute customer billing tasks, initiating with the completion/closure of the service order and extending through invoice delivery to the customer
• Address corrections and customer disputes as needed, providing regular updates to the customer
• Support collection actions as required
• Deliver to established performance metrics
• Contribute to the continuous improvement of the billing process

Required Qualifications

• High School Diploma or GED
• 2+ years of work experience in a business environment
• 1+ years of experience in customer service

Preferred Qualifications

• Strong experience in Microsoft Office Suite, ServiceMax, Salesforce, and SAP
• Bachelor’s degree in Business or other related field