Operations Associate - Retail Fulfillment

MechMaxx; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

MechMaxx in the United States is seeking an Operations Associate to own the day-to-day fulfillment of purchase orders from large retail accounts. You will ensure POs move from receipt to delivery, acknowledge orders via EDI, coordinate with NJ, CA, IL, and TX warehouses, and tender freight through retailer systems.

You will work closely with the Fulfillment & Logistics Manager, warehouse teams, and retailer contacts to maintain on-time shipments, resolve chargebacks, and improve processes to

Qualifications

• 2+ years in order fulfillment for large retail accounts.
• Hands-on experience with EDI 850/855/856/810 (and 997) with an EDI platform.
• Familiar with retailer vendor portals, routing guides, and chargeback processes.
• Experience coordinating LTL and parcel shipments with tracking.
• Proficient in Excel or Google Sheets (lookups, pivots).
• Clear, professional written and verbal communication.

Responsibilities

• Receive, review, and acknowledge POs via EDI and confirm accuracy.
• Coordinate fulfillment with warehouse teams across multiple states to meet ship windows.
• Transmit EDI documents (856, 810) on time and resolve rejected transactions.
• Tender shipments through retailer TMS/VPX and track deliveries.
• Generate shipping labels, packing lists, BOLs, and carton markings.
• Track fill rate and on-time shipping; flag shortages and communicate updates.
• Investigate chargebacks and disputes; document supporting evidence.
• Maintain item data, orders, and shipment status in systems and portals.
• Support retailer onboarding and item/catalog setup.
• Identify recurring issues and propose process improvements.

Skills

EDI transactions

Excel/Sheets

Vendor operations

Order fulfillment

Retail accounts experience

Attention to detail

Communication

Tools

SPS Commerce

TrueCommerce

Job description

MechMaxx is a fast-growing heavy equipment brand offering pressure washers, woodchippers, log splitters, mini excavators, and related outdoor power machinery. We ship from warehouses in New Jersey, California, Illinois, and Texas, and our products are sold through a nationwide dealer network and major big-box retailers, including Home Depot. As our retail channel scales, we are building a dedicated team to make sure every retail purchase order is fulfilled accurately, on time, and in full compliance with our retail partners' requirements.

The Role

We are looking for an Operations Associate to own the day-to-day fulfillment of purchase orders from large retail accounts. You will be the person who makes sure a PO moves cleanly from receipt to delivery: acknowledging orders through EDI, coordinating with our warehouses to pick and ship, tendering freight through retailer transportation systems, sending ASNs and invoices, and resolving any chargebacks or compliance issues along the way.

This is a hands-on, detail-driven role for someone who has already worked inside the retail supply chain and understands what it takes to keep a big-box account happy. You will work closely with our Fulfillment & Logistics Manager, warehouse teams, and retail account contacts.

What You'll Do

• Receive, review, and acknowledge retail purchase orders via EDI (850/855) and confirm item, quantity, pricing, and ship-window accuracy against the retailer's item setup
• Coordinate order fulfillment with our warehouse teams across NJ, CA, IL, and TX, ensuring orders are picked, packed, labeled, and shipped within the retailer's required ship and delivery windows
• Prepare and transmit Advance Ship Notices (856), invoices (810), and other required EDI documents accurately and on time; monitor for and resolve rejected or errored transactions
• Tender LTL and parcel shipments through retailer transportation management systems (e.g., Home Depot TMS/VPX) and under retailer-managed carrier accounts; schedule pickups and track shipments through delivery
• Generate compliant shipping labels, packing lists, BOLs, and carton/pallet markings per each retailer's routing and vendor compliance guides
• Track fill rate, on-time shipping, and ASN accuracy; proactively flag inventory shortfalls, backorders, or at-risk orders and communicate updates to retail partners
• Investigate and dispute chargebacks, shortages, and compliance deductions; maintain documentation to support claims
• Maintain accurate item data, order records, and shipment status in our systems and the retailers' vendor portals
• Support new retailer onboarding, including EDI testing, vendor portal setup, and item/catalog setup
• Identify recurring issues in the retail fulfillment process and recommend improvements to reduce errors and chargebacks

What We're Looking For

Required

• 2+ years of experience in order fulfillment, supply chain, or vendor operations supporting large retail accounts (e.g., Home Depot, Lowe's, Walmart, Tractor Supply, Amazon, Costco, Target, or similar)
• Hands-on experience with EDI transactions (850, 855, 856, 810, 997 at minimum) and working with an EDI provider or platform such as SPS Commerce, TrueCommerce, or similar
• Familiarity with retailer vendor portals, routing guides, and vendor compliance requirements, including chargeback prevention and dispute processes
• Experience coordinating LTL and parcel shipments, including BOLs, carrier scheduling, and shipment tracking
• Strong attention to detail and ability to manage a high volume of orders with tight deadlines
• Proficiency in Excel or Google Sheets (lookups, pivot tables, basic data cleanup)
• Clear, professional written and verbal communication skills

Preferred

• Experience with Home Depot's supplier systems (Supplier Hub, TMS/VPX) or comparable big-box retailer platforms
• Experience with retailer transportation management systems and retailer-managed freight programs
• Background in heavy equipment, outdoor power equipment, hardware, or other large/freight-class products
• Experience with ERP or WMS systems (e.g., NetSuite, QuickBooks, Fishbowl, or similar)

What We Offer

• Competitive salary based on experience
• Health benefits and paid time off
• A key seat on a small, growing operations team with real ownership and room to grow as the retail channel expands
• Direct exposure to major retail accounts and end-to-end supply chain operations