Operations Manager

Aerotek; New Jersey; On-site; USD 90,000 - 140,000; Full time

Job summary

Aerotek is seeking an Hiring Operations Manager to lead end-to-end 3PL warehouse and fulfillment operations, optimizing inbound to outbound processes. You will drive KPI performance, inventory accuracy, and cost efficiency while coordinating with cross-functional teams and external partners.

In a fast-growth ecommerce/retail setting, you will leverage analytics and ERP/WMS systems to optimize workflows and support automation initiatives across the network.

Qualifications

• Experience in ops management for 3PL and warehouse operations with end-to-end fulfillment.
• Strong supervision and the ability to lead operational teams.
• Experience in high-volume ecommerce or retail fulfillment environments.
• Proficient in KPI and SLA management, including on-time shipping and accuracy.
• Hands-on with inventory control and inbound/outbound logistics.
• Skilled in analytics/reporting using Excel, SQL, and BI tools.
• Experience with WMS, OMS, and ERP systems in fulfillment/logistics.
• Ability to drive process improvement and cost optimization initiatives.
• Experience negotiating with vendors and carriers and managing relationships.
• Strong cross-functional collaboration and problem-solving abilities.
• Effective communication and stakeholder management skills.
• Exposure to automation and systems integration in warehouse contexts (preferred).
• Familiarity with GMP practices related to operations.

Responsibilities

• Manage and optimize end-to-end 3PL warehouse and fulfillment operations from inbound receiving to outbound delivery.
• Oversee high-volume ecommerce or retail fulfillment with on-time shipping and strong delivery performance.
• Monitor and manage KPIs and SLAs related to accuracy, speed, and service quality; drive improvements.
• Lead inventory control activities and manage inbound/outbound logistics for stock accuracy and availability.
• Use Excel, SQL, and BI tools to track performance, identify trends, and support data-driven decisions.
• Leverage WMS, OMS, and ERP systems to manage orders, inventory, and workflows efficiently.
• Drive continuous process improvement and cost optimization across warehouse and logistics operations.
• Manage and negotiate relationships with 3PL partners, carriers, and vendors for service quality and cost-effectiveness.
• Collaborate with operations, IT, supply chain, production, and customer service to solve problems and improve end-to-end processes.
• Influence automation initiatives and system integrations to enhance scalability and efficiency.
• Ensure practices align with standards (including GMP where applicable) and scale operations in a fast-growth environment.
• Communicate performance, risks, and improvement plans to internal stakeholders.

Skills

3PL operations

warehouse operations

end-to-end fulfillment

supervision & management

high-volume fulfillment

KPI & SLA management

inventory control

inbound/outbound logistics

analytics & reporting

WMS/OMS/ERP systems

process improvement

vendor & carrier negotiations

cross-functional collaboration

communication & stakeholder mgmt

automation & systems integration

production & customer service exposure

GMP familiarity

Job description

Job Description

Hiring Operations Manager

Lead and optimize end-to-end 3PL warehouse and fulfillment operations, overseeing everything from inbound receiving to outbound delivery. You will improve speed, accuracy, and cost efficiency across the logistics network while ensuring consistent performance against key operational metrics and service levels.

Responsibilities

• Manage and optimize end-to-end 3PL warehouse and fulfillment operations, from inbound receiving to outbound delivery.
• Oversee high-volume ecommerce or retail fulfillment, ensuring on-time shipping and strong delivery performance.
• Monitor and manage KPIs and SLAs related to accuracy, speed, and service quality, and take action to improve results.
• Lead inventory control activities and manage inbound and outbound logistics to maintain stock accuracy and availability.
• Use analytics and reporting tools such as Excel, SQL, and BI platforms to track performance, identify trends, and support data-driven decision-making.
• Leverage WMS, OMS, and ERP systems to manage orders, inventory, and operational workflows efficiently.
• Drive continuous process improvement and cost optimization initiatives across warehouse and logistics operations.
• Manage and negotiate relationships with 3PL partners, carriers, and vendors to ensure service quality and cost-effectiveness.
• Collaborate closely with cross-functional teams including operations, IT, supply chain, production, and customer service to solve problems and improve end-to-end processes.
• Influence and support automation initiatives and systems integrations to enhance operational scalability and efficiency.
• Ensure operational practices align with relevant standards and guidelines, including GMP where applicable.
• Scale operations effectively in a fast-growth environment, adapting processes and resources to meet increasing demand.
• Communicate effectively with internal stakeholders, providing clear updates on performance, risks, and improvement plans.

Essential Skills

• Proven experience in operations management, with a focus on 3PL and warehouse operations management for end-to-end fulfillment.
• Strong supervision and management skills, with the ability to lead and coordinate operational teams.
• Demonstrated expertise in high-volume ecommerce or retail fulfillment environments.
• Strong KPI and SLA management skills, including accuracy, on-time shipping, and delivery performance.
• Hands-on experience with inventory control and inbound/outbound logistics.
• Proficiency in analytics and reporting using Excel, SQL, and business intelligence tools.
• Experience working with WMS, OMS, and ERP systems in a fulfillment or logistics context.
• Proven ability to drive process improvement and cost optimization initiatives.
• Experience managing vendor and carrier relationships, including contract and rate negotiations.
• Strong cross-functional collaboration and problem-solving abilities.
• Effective communication skills and stakeholder management experience.
• Experience with carrier negotiations and vendor oversight in a logistics or fulfillment environment.

Additional Skills & Qualifications

• Experience in high-growth ecommerce or retail operations, with the ability to scale processes and teams.
• Automation and systems integration experience, particularly in warehouse or fulfillment environments (preferred).
• Exposure to production and customer service functions, supporting end-to-end customer experience.
• Familiarity with GMP practices where relevant to operations.
• Comfort working in fast-paced, dynamic environments with evolving priorities.

Why Work Here?

Join a growing, scalable operation where you can own the end-to-end fulfillment strategy and execution. You will have the opportunity to drive measurable impact on cost, speed, and customer experience while working closely with cross-functional teams. This environment values innovation and continuous improvement, giving you the chance to influence automation and operational enhancements across the network.

Work Environment

You will work in a fast-paced, high-growth ecommerce and retail setting that is highly cross-functional, involving close collaboration with operations, IT, supply chain, production, and customer service teams. The role requires frequent interaction with external partners, including 3PLs, carriers, and vendors, to ensure seamless execution across the logistics network. The environment emphasizes data-driven decision-making, use of modern systems such as WMS, OMS, and ERP platforms, and a strong