Operations Associate, Live Entertainment — 2nd Shift

Ticket Attendant LLC; Illinois; On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Ticket Attendant LLC is seeking an Operations Associate (2nd shift) to support our ticketing and order fulfillment operations across the country, year-round.

You will research and process orders, update systems, and resolve issues while delivering top-tier service to buyers via phone, email, and in person. The role requires strong communication, problem-solving, and the ability to work in a fast-paced environment with weekend shifts.

Qualifications

• Analytical skills and ability to think critically to resolve issues.
• Strong verbal and written communication skills are essential.
• Demonstrated ability to manage multiple tasks in a fast-paced environment.
• Organized self-starter with attention to detail.

Responsibilities

• Researching and processing orders and updating information in computer systems.
• Follow up to ensure issues are resolved; maintain knowledge of internal policies.
• Troubleshooting lost event tickets, shipping issues, delivery problems, and ticket replacements.
• Assist inquiries regarding tickets, transactions, and searches for buyers, explaining and researching inquiries as requested.
• Provide exceptional service to customers via phone, email and in person.
• Demonstrate excellent oral and written communication at all times.
• Develop and maintain a knowledge base of products and services.
• Identify solutions, not just problems; assist management in a fast-paced environment.

Skills

Analytical skills

Communication skills

Problem solving

Organizational skills

Team player

Job description

Ticket Attendant LLC is seeking an Operations Associate (2nd shift) to support our ticketing and order fulfillment operations across the country, year-round.

You will research and process orders, update systems, and resolve issues while delivering top-tier service to buyers via phone, email, and in person. The role requires strong communication, problem-solving, and the ability to work in a fast-paced environment with weekend shifts.