Customer Support Associate: Live Events On-Site

TicketManager; New York (NY); On-site; USD 63,039,000 - 68,770,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Unlimited PTO

In-office culture

Catered lunches

Job summary

TicketManager is seeking a Customer Support Associate for our on‑site team in the United States. You will be the frontline support for general and non-paid accounts, guiding customers via phone, Zoom, email, and chat to resolve inquiries and drive customer success.

You will train and document processes, escalate when needed, and contribute to knowledge base updates. This role offers in‑office collaboration, competitive compensation, and comprehensive benefits.

Qualifications

• Bachelor's degree required.
• 1–2 years of customer service or SaaS experience preferred.
• Proactive, clear communication across channels (phone, Zoom, email, chat).

Responsibilities

• Serve as frontline contact for general and non-paid support accounts.
• Resolve basic inquiries related to platform navigation, user access, and product functionality.
• Conduct customer trainings and document resolutions in CRM.

Skills

Customer service

Phone & Zoom support

Communication skills

Time management

Education

Bachelor's Degree

Tools

Zendesk

Job description

TicketManager is seeking a Customer Support Associate for our on‑site team in the United States. You will be the frontline support for general and non-paid accounts, guiding customers via phone, Zoom, email, and chat to resolve inquiries and drive customer success.

You will train and document processes, escalate when needed, and contribute to knowledge base updates. This role offers in‑office collaboration, competitive compensation, and comprehensive benefits.