Operations Associate- Emergency Department

baystatehealth; Springfield (MA); On-site; USD 23,000 - 36,000; Part time

Benefits offered by this job

Medical Benefits

Tuition Assistance

Career Growth

Regional Opportunities

Retirement Plan

Paid Time Off

Job summary

Baystate Health seeks an Operations Associate for the Emergency Department in Springfield, MA. This part-time night role supports bed management, patient throughput, and interdepartmental communication within the Baystate Medical Center ED team.

Responsibilities include maintaining records, coordinating with hospital systems, and assisting with staffing and unit operations during night shifts. GED/HiSET and BCLS are required, with growth opportunities across the Baystate Health network.

Qualifications

• GED or HiSET required.
• Basic Cardiac Life Support (BCLS) certification is required.

Responsibilities

• Bed management and patient flow coordination, including admissions, discharges, transfers, bed assignments, transport, and discharge readiness.
• Serve as central communication link among nurses, physicians, case managers, and departments; provide shift handoffs and follow-up.

Skills

Patient throughput

Communication

Team coordination

Multitasking

Education

GED or HiSET

Job description

Operations Associate - Emergency Department

Operations Associate in Springfield, MA | Baystate Health Careers

Department: Emergency

Location: Baystate Medical Center, Springfield Massachusetts

Job Type: Part-Time

Shift: Night

Make an Impact with Baystate Health

Baystate Health is seeking an Operations Associate (OA) to join our Emergency Department team at Baystate Medical Center in Springfield, Massachusetts . Our Emergency Department team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Operations Associate Responsibilities Include:

• Bed Management & Patient Flow: Coordinates admissions, discharges, transfers, bed assignments, patient transport, and discharge readiness; monitors bed status and supports efficient patient throughput.
• Clinical & Team Communication: Serves as a central communication resource for nurses, physicians, case managers, ancillary departments, patients/families, and hospital teams; provides shift handoffs and facilitates timely follow-up.
• Administrative & Computer Duties: Accurately uses hospital systems and maintains patient records, logs, forms, charts, and discharge/transfer documentation.
• Unit Support & Staffing: Assists with staffing assignments, scheduling, coverage, unit projects, and supports Hospitalists and teaching teams with daily operational needs.
• Supplies & Unit Operations: Maintains inventories, orders and charges supplies, restocks unit materials, and ensures required logs and resources are up to date.
• Patient & Emergency Support: Greets new patients/families, assists with inquiries, and initiates emergency procedures and mobilizes appropriate support when needed.

Schedule Details

• Job Type: Part-Time, 24 hours per week
• Shift: Night, 7pm-7:30am
• Schedule: 12-hour shifts
• Weekend Requirement: Every other Friday and Saturday Night
• Holiday Requirements: Every other Holiday

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance , CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice .

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

• GED or HiSET (Required)

Certifications:

• Basic Cardiac Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.01 - $20.80 - $25.87

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.