Operations Associate- Emergency Department

Baystate Health; Springfield (MA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Medical, dental & vision coverage

Tuition assistance

Retirement savings & employer match

Paid time off

Job summary

Baystate Health is seeking an Operations Associate to join the Emergency Department team at Baystate Medical Center in Springfield, MA. The role focuses on improving patient flow, coordinating admissions and discharges, and supporting rapid bedside operations.

The position requires GED or HiSET and BLS certification, with night shifts part-time. You will work with clinicians and staff to ensure safe, efficient care delivery and effective use of hospital resources.

Qualifications

• Education: GED or HiSET is required.
• Certifications: Basic Life Support (BLS) from American Heart Association is required or preferred.

Responsibilities

• Bed management and patient flow coordination across admissions, transfers, and discharges.
• Serve as a central communications hub for nurses, physicians, case managers, and hospital teams; provide shift handoffs.
• Accurately use hospital systems and maintain patient records and discharge/transfer documentation.
• Assist with staffing assignments, scheduling, and unit projects to support daily operations.
• Maintain inventories, restock supplies, and ensure logs and resources are up to date.
• Greet patients and families, answer inquiries, and assist with emergencies and related procedures.

Education

GED or HiSET

Job description

Operations Associate – Emergency Department Operations Associate in Springfield, MA | Baystate Health Careers Department: Emergency Location: Baystate Medical Center, Springfield Massachusetts Job Type: Part-Time Shift: Night Make an Impact with Baystate Health

Baystate Health is seeking an Operations Associate (OA) to join our Emergency Department team at Baystate Medical Center in Springfield, Massachusetts. Our Emergency Department team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Operations Associate Responsibilities Include:

• Bed Management & Patient Flow: Coordinates admissions, discharges, transfers, bed assignments, patient transport, and discharge readiness; monitors bed status and supports efficient patient throughput.
• Clinical & Team Communication: Serves as a central communication resource for nurses, physicians, case managers, ancillary departments, patients/families, and hospital teams; provides shift handoffs and facilitates timely follow-up.
• Administrative & Computer Duties: Accurately uses hospital systems and maintains patient records, logs, forms, charts, and discharge/transfer documentation.
• Unit Support & Staffing: Assists with staffing assignments, scheduling, coverage, unit projects, and supports Hospitalists and teaching teams with daily operational needs.
• Supplies & Unit Operations: Maintains inventories, orders and charges supplies, restocks unit materials, and ensures required logs and resources are up to date.
• Patient & Emergency Support: Greets new patients/families, assists with inquiries, and initiates emergency procedures and mobilizes appropriate support when needed.

Schedule Details

Job Type: Part-Time, 24 hours per week Shift: Night, 7pm-7:30am Schedule: 12-hour shifts Weekend Requirement: Every other Friday and Saturday Night Holiday Requirements: Every other Holiday

Benefits That Support You

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice. Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health You Belong at Baystate.

Education: GED or HiSET (Required) Certifications: Basic Cardiac Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $17.01 - $20.80 - $25.87

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield