Operations Associate, Fleet & Customer Support (DFW)

Socotra, Inc.; Town of Texas (WI); On-site; USD 2,458,000 - 3,072,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid time off (holidays + PTO)

Paid parental leave (18 weeks)

Subsidized commuter benefits

Lyft credits

Lyft Pink membership

Job summary

Flexdrive, a Lyft subsidiary, is seeking an Operations Associate for the Dallas Fort-Worth area to join our on-site team full-time. You will support the Express Drive program by delivering quality in-person service at our local facilities, guiding drivers through the rental process, and ensuring a smooth end-to-end experience.

The ideal candidate has 1+ year of in-person customer service, strong communication, and problem-solving skills, with a passion for teamwork and a positive, proactive

Qualifications

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the Dallas Fort-Worth area

Responsibilities

• Assists customers with the car rental process, including Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Flexdrive, a Lyft subsidiary, is seeking an Operations Associate for the Dallas Fort-Worth area to join our on-site team full-time. You will support the Express Drive program by delivering quality in-person service at our local facilities, guiding drivers through the rental process, and ensuring a smooth end-to-end experience.

The ideal candidate has 1+ year of in-person customer service, strong communication, and problem-solving skills, with a passion for teamwork and a positive, proactive