Operations Associate

Piper Companies; North Carolina; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Paid holidays

Job summary

Piper Companies is seeking an Operations Associate to join their team in Durham, NC. This hybrid position involves handling client interactions, admin support, and ensuring smooth operational workflows in the financial services and insurance sector.

The ideal candidate should have a Bachelor's degree and strong communication skills, capable of working from 9 AM to 6 PM. Competitive compensation of $40,000-45,000, comprehensive benefits include medical, dental, vision, 401K, and paid holidays.

Qualifications

• Bachelor's degree is required.
• Exceptionally strong communicative, social, and computing skills.
• Comfortable completing a customer service simulation test.

Responsibilities

• Handle incoming client calls and deliver high-quality support.
• Maintain accurate records and perform detailed data entry.
• Collaborate to resolve customer inquiries and elevate issues.
• Support cross-functional administrative duties.

Skills

Customer service

Communication skills

Data entry

Problem-solving

Organizational skills

Education

Bachelor's degree

Job description

Piper Companies is looking for an Operations Associate to support a rapidly growing organization within the financial services and insurance sector based in Durham, NC. The Operations Associate will assist with day‑to‑day client interactions, admin support, and enhance coordination to guarantee a smooth operational workflow for a rapidly expanding team. This is a hybrid role requiring you to sit onsite Tuesday‑Thursday from 9am EST – 6pm EST, M-F.

Responsibilities of the Operations Associate include:

• Handle incoming client calls and deliver high‑quality customer support across various operational needs and diversified customer personality types.
• Maintain accurate records and perform detailed data entry to ensure internal systems remain up to date and accurate.
• Collaborate with fellow team members to resolve customer inquiries and elevate complex issues as needed.
• Support cross‑functional administrative duties to keep daily operations running smoothly.

Requirements for the Operations Associate include:

• Bachelor’s degree is required.
• Exceptionally strong communicative, social, and computing skills.
• Comfortable completing a customer service simulation test as part of the initial interview stage.
• Ability to work 9AM–6PM and handle frequent phone‑based interactions.

Compensation for the Operations Associate:

• Salary Range: $40,000-45,000 (USD)
• Comprehensive Benefits: Medical, Dental, Vision, Sick Leave if Required by Law, 401K, and Paid Holidays

Keywords: operations, customer service, call support, administrative support, data entry, communication skills, financial services, insurance operations, client service, problem‑solving, service excellence, detail‑oriented, workflow management, professional support, customer interaction, process improvement, phone support, organizational skills.