Hybrid Operations Associate: Customer Experience & Projects

Piper Companies; Raleigh (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO

Sick leave

Holidays

Job summary

Piper Companies is seeking an Operations Associate to support customers and teammates in the Raleigh-Durham area. The role involves handling service and claim needs, maintaining professional client communications across multiple channels, and ensuring knowledge of products and procedures.

The position requires a Bachelor's degree, ability to pass a call center simulation, and solid Microsoft Office skills. It is a team-oriented environment with in-office days and standard business hours.

Qualifications

• Bachelor's degree is required.
• Must pass call center simulation test.
• Intermediate PC skills including all Microsoft office software.
• Ability to work on a team and thrive in a team environment.

Responsibilities

• Manage all correspondents with customers relating to all service and claim needs, client information, service requests, and contract benefits.
• Maintain timely and professional communication with all clients through phone, email, chat, and text channels.
• Retain client knowledge of products and knowledge of customer procedures and rules.
• Continue communication with managers and other team members regarding special project developments and assigned responsibilities.

Skills

Call center simulation

Team collaboration

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies is seeking an Operations Associate to support customers and teammates in the Raleigh-Durham area. The role involves handling service and claim needs, maintaining professional client communications across multiple channels, and ensuring knowledge of products and procedures.

The position requires a Bachelor's degree, ability to pass a call center simulation, and solid Microsoft Office skills. It is a team-oriented environment with in-office days and standard business hours.