Customer Service Associate

Piper Companies; Durham (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking a Customer Service Associate in Durham, NC for an insurance and annuities company. The role focuses on handling client service requests and claim needs quickly and effectively, contributing to high-quality service.

The position is hybrid onsite three days per week at the Durham location, with standard in-office hours and a focus on assisting clients with portals, product details, and policy changes.

Qualifications

• 0-2 years of experience in customer service.
• Must attend 3 days on-site per week in the Durham, NC office from 9AM-6PM.
• Bachelor’s Degree, preferred areas of study include Communications, Psychology, or History

Responsibilities

• Respond efficiently and effectively to clients regarding claims needs and service requests for contract withdrawals, surrenders, ownership & beneficiary changes.
• Explain company products, contract benefits and transactions by maintaining knowledge of all products and Customer Support procedures.
• Provide technical assistance to clients with accessing the client portal.
• Communicate with clients openly and respectfully to ensure highest quality service.

Skills

Customer service

Education

Bachelor's degree

Job description

Piper Companies is currently looking for a Customer Service Associate for an insurance and annuities company in Durham, NC. The Customer Service Associate role is focused in customer service, where the representative will correspond with clients regarding service requests and claim needs quickly and effectively. The Customer Service Associate role is hybrid onsite 3 days a week, where you are required to sit in office at the Durham, NC location.

Responsibilities for the Customer Service Associate

• Respond efficiently and effectively to clients regarding claims needs and service requests for contract withdrawals, surrenders, ownership & beneficiary changes.
• Explain company products, contract benefits and transactions by maintaining knowledge of all products and Customer Support procedures.
• Provide technical assistance to clients with accessing the client portal.
• Communicate with clients openly and respectfully to ensure highest quality service.

Qualifications for the Customer Service Associate

• 0-2 years of experience in customer service
• Must attend 3 days on-site per week in the Durham, NC office from 9AM-6PM
• Bachelor’s Degree, preferred areas of study include Communications, Psychology, or History

Compensation for the Customer Service Associate

• Hourly rate: $20.00-$23.00 per hour, based on experience
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays

This job opens for applications on August 10, 2026. Applications will be accepted for at least 30 days from the posting date.

Keywords: Operations, Operations Associate, Customer Service, Customer Support, Client Support, Hybrid, Durham NC

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