Operations Manager

Piper Companies; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Paid time off

Job summary

Piper Companies is looking for an Operations Manager in Durham, NC to lead and support a team of Operations Associates. The role includes ensuring operational efficiency while managing both in-office and remote employees, identifying process improvements, and collaborating with cross-functional teams. Applicants should have over 5 years of experience in operations and strong people management skills. This position offers a salary range of $90,000 to $120,000 depending on experience along with a robust benefits package.

Qualifications

• 5+ years in operations, with 3 years in a management role.
• Proven ability to motivate and develop teams.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead and develop Operations Associates for high performance.
• Ensure operational efficiency and adherence to service agreements.
• Identify and implement process improvements.

Skills

People management

Process optimization

Analytical skills

Communication skills

Job description

Overview

Piper Companies is seeking an Operations Manager to lead and support a team of Operations Associates within a fast-paced, service-driven industry. The Operations Manager role is ideal for a hands-on leader with strong people management skills, process optimization experience, and the ability to drive operational efficiency in a hybrid work environment.

Responsibilities

• Lead, coach, and develop a team of Operations Associates to ensure high performance and engagement.
• Oversee day-to-day operational workflows, ensuring accuracy, efficiency, and adherence to service-level agreements.
• Identify process improvement opportunities and implement scalable operational best practices.
• Monitor key performance indicators (KPIs) and prepare reporting to support data-driven decision-making.
• Collaborate with cross-functional teams including leadership, finance, and client-facing partners to support business objectives.
• Ensure compliance with internal policies, procedures, and industry regulations.

Qualifications

• 5+ years of experience in operations, with at least 3 years in a people management or team lead role.
• Proven ability to manage, motivate, and develop operational teams.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Experience working in a hybrid environment and managing both in-office and remote team members.
• Excellent communication, organizational, and time-management skills.

Compensation

• Salary range: $90,000 – $120,000 depending on experience
• Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off

This job opens for applications on 04/24/2026. Applications for this job will be accepted for at least 30 days from the posting date.