Operations Manager

Piper Companies; Raleigh (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

Sick leave

Job summary

Piper Companies is seeking an Operations Manager to join a growing organization in the Durham, NC area. This role is hybrid with 3 days on-site per week and requires a proven leader to manage operations within a financial services environment.

Responsibilities include guiding daily activities, mentoring teams, and driving process improvements to enhance efficiency and customer experience. Strong communication and results focus are essential.

Qualifications

• Bachelor's degree required.
• 2+ years of management experience in an operational environment.
• Experience in a call center, insurance, or financial services.
• Strong communication and leadership abilities focused on results.
• Proficiency with reporting tools and performance metrics.

Responsibilities

• Oversee daily operational activities to ensure performance objectives, service levels, and business goals are achieved.
• Lead, mentor, and develop team members while fostering accountability, collaboration and continuous improvement.
• Analyze operational metrics and implement process improvements to boost efficiency, productivity and customer experience.
• Partner with cross-functional departments to support strategic initiatives, projects and growth.
• Ensure adherence to company policies, regulatory requirements, and industry best practices.

Skills

Leadership

Communication

Problem-solving

Performance metrics

Reporting tools

Education

Bachelor's degree

Job description

Piper Companies is seeking an Operations Manager to join a growing organization in the financial services industry in the Durham, NC area. The Operations Manager role requires you to work onsite 3 days per week in a hybrid capacity. The Operations Manager role is ideal for a proven leader with experience managing operational teams within a call center, insurance, or financial services environment.

Responsibilities

• Oversee daily operational activities to ensure performance objectives, service levels, and business goals are consistently achieved.
• Lead, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
• Analyze operational metrics and implement process enhancements to improve efficiency, productivity, and customer experience.
• Partner with cross-functional departments to support strategic initiatives, operational projects, and organizational growth.
• Ensure adherence to company policies, regulatory requirements, and industry best practices.

Requirements

• Bachelor's degree REQUIRED.
• 2+ years of management experience leading teams in an operational environment.
• Prior experience within a call center, insurance company, or financial services organization.
• Strong communication, problem-solving, and leadership abilities with a focus on driving results.
• Proficiency with reporting tools, performance metrics, and operational process improvement initiatives.

Compensation

• $80,000 - $100,000 annually plus bonus.
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
• Hybrid work schedule with 3 days onsite per week.