Manager, Contact Support Center

Piper Companies; Raleigh (NC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid Time Off

Paid Holidays

Sick Leave

Job summary

Piper Companies is looking for a Manager, Contact Support Center in Raleigh-Durham, NC. This role involves overseeing daily operations, managing department leaders, and enhancing service delivery in a fast-paced environment.

The ideal candidate will have a Bachelor’s degree, 5+ years of leadership experience, and a background in contact centers or financial services. A hybrid work schedule with 3 days onsite is required, along with comprehensive benefits.

Qualifications

• 5+ years of experience managing customer service associates.
• Prior experience in insurance or financial services environment.
• Ability to work core hours with a hybrid schedule.

Responsibilities

• Oversee daily operations across multiple service-focused departments.
• Directly manage and develop department leaders.
• Identify process gaps and implement improvements.

Skills

Leadership in a contact center

Process improvement

Customer service management

Education

Bachelor’s degree

Job description

Piper Companies is seeking a Manager, Contact Support Center to join a growing client in the insurance and financial services industry in the Raleigh-Durham, NC area. The Manager, Contact Support Center role requires you to sit onsite 3 days a week and is ideal for a hands‑on leader who thrives in a fast‑paced environment and is comfortable managing multiple operational functions while driving team performance and accountability.

Responsibilities of the Manager, Contact Support Center include:

• Oversee daily operations across multiple service-focused departments, ensuring alignment, efficiency, and high‑quality service delivery.
• Directly manage and develop department leaders, providing coaching, performance feedback, and strategic guidance.
• Step into frontline workflows as needed to support teams, resolve escalations, and maintain operational continuity.
• Identify process gaps and implement improvements to enhance productivity, service levels, and customer experience.
• Partner with executive leadership to drive initiatives that support organizational growth and operational excellence.

Requirements of the Manager, Contact Support Center include:

• Bachelor’s degree REQUIRED
• Prior experience in a contact center, insurance, or financial services environment.
• 5+ years of successful leadership managing customer service associates
• Ability to work core hours of 9:00 AM – 6:00 PM with a hybrid schedule (3 days onsite in Raleigh‑Durham, NC).

Compensation for the Manager, Contact Support Center include:

• $90,000 - $110,000 annually
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
• Hybrid work schedule (3 days onsite)

This job opens for applications on 06/12/2026. Applications for this job will be accepted for at least 30 days from the posting date.