Operations Associate

UNI Luxury Group; New York (NY); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k)

Paid PTO

Startup environment

International team

Job summary

UNI Diamonds in New York is seeking a gemologist and operations associate to coordinate daily activities, manage orders, and oversee logistics while ensuring high-quality customer service. The role supports vendor relationships and data-driven inventory decisions.

The ideal candidate has 2+ years in operations, strong communication, and a bachelor’s degree; GIA gemologist certification is a big plus. Competitive base salary and comprehensive benefits are offered.

Qualifications

• At least 2 years’ experience in operations and administrative roles.
• Customer service experience is a must.
• Strong written/verbal communication skills; ability to interact with customers.
• Bachelor’s degree in any related field.

Responsibilities

• Lead and support daily operations including planning, order management, sales and after-sales support, vendor management and supply chain initiatives.
• Handle logistics tasks: import/export shipments, customer service, deliveries, payments, and admin duties.
• Examine diamonds to evaluate genuineness, quality, and value.
• Track shipments, receive goods, unpack/repack, and dispatch merchandise.
• Manage internal order process: data entry of documents, invoices for customers and suppliers.
• Onboard new customers and suppliers; collect documentation for system setup.
• Establish and maintain trust with customers, suppliers and external stakeholders.
• Collaborate with internal teams worldwide.

Skills

Gemologist certification

Operations management

Customer service

E-commerce experience

Education

Bachelor's degree

Tools

Inventory management software

Database systems

Job description

New York, United States | Posted on 04/09/2026

UNI Diamonds is on a mission to revolutionize B2B diamond trading through smart, AI-driven tools. We help diamond professionals get access to an extensive inventory, learn about market changes and insights using data, and sell using augmented reality technology.

We are looking for a high-performing, outgoing and highly organized gemologist and operations associate to assist with the management of daily business activities and administrative tasks.

The ideal candidate should be a great communicator, proactive, detail oriented, able to handle multiple tasks simultaneously and results oriented person that can & wants to work in a startup environment.

Core Responsibilities

• Lead and support all daily operations tasks of the business, including planning, order management, sales and after sales support, vendor management and supply chain initiatives to drive inventory needs through data-driven decisions and analysis.
  
• Perform a diverse range of duties including logistics work, import / export shipments, customer service, deliveries, collection, payments, and administrative tasks to support the efficiency of daily business operations.
  
• Examine diamonds to evaluate their genuineness, quality, and value, both physically and online
  
• Tracking incoming shipments, receiving goods, unpacking, repackaging, and dispatching merchandise.
  
• Managing the internal order process within the system, including data entry of all relevant documents, customer and supplier invoices.
  
• Onboarding new customers and suppliers- collecting necessary documentation for system setup.
  
• Establish and maintain trust relationships with customers, suppliers and external stakeholders.
  
• Work effectively and collaboratively with internal teams, all worldwide.
  

Requirements

• At least 2 years’ experience in operations and administrative roles. Customer service experience is a must. Experience working with E-commerce companies is an advantage
  
• High attention to detail, strong customer-centric personality, service minded and analytical.
  
• Experience with inventory management, database, or similar software is beneficial.
  
• Strong written/verbal communication skills; ability to interact and build relationships with both internal and external customers.
  
• Ability to think independently and handle multiple projects through to completion.
  
• Strong problem-solving skills and willingness to roll up the sleeves to get the job done.
  
• At ease with technology.
  
• Work under pressure and handle multiple tasks simultaneously.
  
• An excellent team player.
  
• Bachelor’s degree in any related field.
  
• GIA gemologist certification - a BIG PLUS
  
• Competitive base salary (Starting $48K)
  
• Health, dental, vision, 100% covered for the employee plus excellent cover for immediate family
  
• 401(k) and Paid PTO
  
• A supportive and inclusive environment
  
• Opportunity to join a high growth start up and a fast-paced international, diverse, and collaborative team of professionals.