Operations Associate

UNI Diamonds; New York (NY); On-site; USD 43,200 - 52,800; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan

Paid PTO

Job summary

UNI Diamonds in New York is seeking an operations associate to assist with daily business activities including order management and customer service. The ideal candidate will have at least 2 years of experience in operations with a strong focus on customer relations. Responsibilities include logistics, vendor management, and evaluating diamonds. Competitive salary starting at $48K and comprehensive health benefits are offered in a supportive startup environment.

Qualifications

• Minimum 2 years of experience in operations and administrative roles, particularly in customer service.
• Strong customer-centric personality with high attention to detail.
• Ability to manage multiple tasks and projects efficiently.

Responsibilities

• Lead daily operations tasks including planning and order management.
• Handle logistics work, customer service, deliveries, and administrative support.
• Evaluate diamonds for quality and value.

Skills

Customer service experience

Attention to detail

Strong communication skills

Problem-solving skills

E-commerce experience

Education

Bachelor’s degree in any related field

GIA gemologist certification

Tools

Inventory management software

Database software

Job description

UNI Diamonds is on a mission to revolutionize B2B diamond trading through smart, AI-driven tools. We help diamond professionals get access to an extensive inventory, learn about market changes and insights using data, and sell using augmented reality technology.

We are looking for a high-performing, outgoing and highly organized operations associate to assist with the management of daily business activities and administrative tasks.

The ideal candidate should be great communicator, proactive, detail oriented, able to handle multiple tasks simultaneously and results oriented person that can & wants to work in a startup environment.

Core Responsibilities

• Lead and support all daily operations task of the business including planning, order management, sales and after sales support, vendor management and supply chain initiatives to drive inventory needs through data-driven decisions and analysis.
• Perform a diverse range of duties including logistics work, import / export shipments, customer service, deliveries, collection, payments, and administrative tasks to support the efficiency of daily business operations.
• Examine diamonds to evaluate their genuineness, quality, and value, both physically and online
• Tracking incoming shipments, receiving goods, unpacking, repackaging, and dispatching merchandise.
• Managing the internal order process within the system, including data entry of all relevant documents, customer and supplier invoices.
• Onboarding new customers and suppliers- collecting necessary documentation for system setup.
• Establish and maintain trust relationships with customers, suppliers and external stakeholders.
• Work effectively and collaboratively with internal teams, all around the world.

Qualifications & Skills

• At least 2 years of experience in operations and administrative roles. Customer service experience is a MUST. Experience working with E-commerce companies is an advantage.
• High attention to detail, strong customer-centric personality, service minded and analytical.
• Experience with inventory management, database, or similar software is beneficial.
• Strong written/verbal communication skills; ability to interact and build relationships with both internal and external customers.
• Ability to think independently and handle multiple projects through to completion.
• Strong problem-solving skills and willingness to roll up the sleeves to get the job done.
• At ease with technology.
• Work under pressure and handle multiple tasks simultaneously.
• An excellent team player.
• Bachelor’s degree in any related field.
• GIA gemologist certification - a BIG PLUS

What to Expect

• Competitive base salary (Starting $48K)
• Health, dental, vision, 100% covered for the employee plus a very good cover for immediate family
• 401(k) and Paid PTO
• A supportive and inclusive environment
• Opportunity to join a high growth start up and a fast-paced international, diverse, and collaborative team of professionals.