Operations Associate

Honda Center; Lakewood, Northern (CO, KY); Hybrid; USD 37,000 - 50,000; Full time

Job summary

The Rinks is seeking an Operations Associate to deliver outstanding guest service across front desk, skate counter, snack bar, and safety roles. You will help with check-in, pricing, skate fitting, and session monitoring while maintaining cleanliness and safety standards.

Ideal candidates are 16+, energetic, and adaptable to a fast-paced environment, with a flexible schedule including weekends and nights. This role supports various facility tasks and guest-centered events.

Qualifications

• Must be 16 years of age or older.
• Service-minded, enthusiastic, and energetic.
• Strong interpersonal and communication skills.
• Able to work a flexible schedule including weekends, holidays, and nights.
• Rink operations experience is a plus.

Responsibilities

• Front Desk/Reception duties: communicate rink program info, operate POS, cash handling.
• Skate Counter: distribute skates, assist with sizes, manage flow, store skates.
• Snack Bar: knowledge of menu, handle cash, operate equipment.
• Skate Guard: monitor safety during sessions and keep rink free of debris.
• Scorekeeper/Party Host: support events and provide excellent guest service.

Skills

Customer service

Interpersonal skills

Communication

Flexible schedule

Fast-paced environment

Rink operations experience

Education

Education - Less Than High School

Job description

A great experience starts with you! The Rinks aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization. Thanks for your interest in working on our team! A skate on every foot, a hockey jersey on every back!

Job Title: Operations Associate Pay Details: The starting hourly rate for this position is $21.00 per hour.

Responsibilities

• The Operations Associate will be assigned to one or more of the following skill areas:
• Front Desk/Reception: Communicate rink program information to Guests Operate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activities Coordinate locker room check-in and check-out procedures Greet and assist Guests throughout the facility Answer the telephone in a cheerful, courteous, and timely manner
• Skate Counter: Efficiently distribute skates and assist Guests in proper skate size selection. Manage customer flow, including timeliness of service and line flow Collect, inspect, and properly store skates in the correct location Sharpen/maintain rental skates for quality performance/presentation
• Snack Bar (Not at Great Park Ice): Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operation Efficiently and accurately perform daily cash-handling activities Skillfully operate food and beverage equipment machines and prepares product in a proficient manner Manage customer flow, including timeliness of service and line flow
• Skate Guard: Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas Monitor rink conditions; remove debris from rink surface Must be able to skate for up to 2 hours or willing to learn to skate Maintain an encouraging and attentive demeanor throughout the session Monitor the safety of skaters, including proper usage of skates and other equipment
• Scorekeeper: Efficiently and accurately perform scorekeeping duties Communicate effectively with referees in fast-paced, dynamic environment
• Party Host: Set up and decorate the party room prior to guest’s arrival Set up appropriate facility signage Maintain a positive and attentive demeanor throughout the party Provide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skate
• All above areas are responsible for: Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate Associate Demonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest Service Adhering to First Aid and emergency guidelines and procedures Being alert to and communicating safety/security problems to Shift Manager in a timely manner Adhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guests Maintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices Assisting in annual maintenance projects Periodically, efficiently performing clerical activities Maintaining a professional and organized demeanor when dealing with both internal and external Guests Providing services as required for special events, tournaments, and competitions Performing various tasks as necessitated by Guest Service or facility requirements Adhering to all Rinks policies and procedures

Skills

• Must be 16 years of age or older
• Is a highly motivated self-starter who is service-minded, enthusiastic, and energetic
• Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment
• Possesses strong interpersonal and communication skills
• Consistently maintains a pleasant, professional, and approachable style
• Thrives in a fast-paced, dynamic environment where required to deal with a variety of individuals and personalities
• Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)
• Meet minimum reading, writing, and mathematical requirements where necessary
• Rink operations experience a plus
• Knowledge, Skills and Experience
• Education - Less Than High School
• Experience Required - 0-1 Year

The Rinks Development Program launched in 2009, and consists of seven local hockey and skating facilities throughout Southern California: six ice rinks - Anaheim Ice, Lakewood Ice, KHS Ice, Yorba Linda Ice, Poway Ice and Great Park Ice, as well as one inline facility - Irvine Inline. The Rinks offer a variety of hockey and skating programs for participants of all ages and ability levels. The Rinks is home to thousands of youth and adult hockey players as well as recreational skaters to competitive Olympic figure skaters. The Rinks organization is proud to be part of Anaheim Ducks & San Diego Gulls Hockey Clubs and Honda Center.

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