Operations Associate

Honda Center; United States; On-site; USD 22,162 - 31,564; Part time

Job summary

Honda Center is looking for enthusiastic Front Desk / Reception team members to provide excellent customer service in a dynamic environment. Responsibilities include communicating programs, assisting guests, and ensuring safety during skate sessions.

The ideal candidate thrives under pressure and is willing to work flexible hours, including weekends and holidays. A positive approach and strong communication skills are essential for this role.

Qualifications

• Must be 16 years of age or older.
• Highly motivated self-starter who is service-oriented, enthusiastic, and energetic.
• Demonstrates understanding of The Rinks’ commitment to quality service.

Responsibilities

• Communicate rink program information to guests.
• Operate the point‑of‑sale system efficiently.
• Greet and assist guests throughout the facility.
• Safeguard public sessions to ensure guest safety.
• Provide outstanding customer service.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Education

Less than high school

Job description

Pay Details

Starting hourly rate: $19.50 per hour.

Responsibilities

• Front Desk / Reception
  • Communicate rink program information to guests.
  • Operate the point‑of‑sale system efficiently and accurately while performing daily cash‑handling activities.
  • Coordinate locker room check‑in and check‑out procedures.
  • Greet and assist guests throughout the facility.
  • Answer the telephone in a cheerful, courteous, and timely manner.
• Skate Counter
  • Efficiently distribute skates and assist guests in proper skate size selection.
  • Manage customer flow, including timeliness of service and line flow.
  • Collect, inspect, and properly store skates in the correct location.
  • Sharpen/maintain rental skates for quality performance and presentation.
• Snack Bar (Not at Great Park Ice)
  • Demonstrate thorough knowledge of menu items, recipes, and prices.
  • Efficiently and accurately perform daily cash‑handling activities.
  • Skillfully operate food and beverage equipment and prepare products in a proficient manner.
  • Manage customer flow, ensuring timely service and line flow.
• Skate Guard
  • Safeguard public sessions to ensure exemplary guest experience and safety by monitoring activity on rink surfaces and in controlled areas.
  • Monitor rink conditions; remove debris from rink surface.
  • Must be able to skate for up to 2 hours or be willing to learn to skate.
  • Maintain an encouraging and attentive demeanor throughout the session.
  • Monitor the safety of skaters, including proper use of skates and equipment.
• Scorekeeper
  • Efficiently and accurately perform scorekeeping duties.
  • Communicate effectively with referees in a fast‑paced, dynamic environment.
• Party Host
  • Set up and decorate the party room prior to guest arrival.
  • Set up appropriate facility signage.
  • Maintain a positive and attentive demeanor throughout the party.
  • Provide outstanding customer service, ensuring food is served on time, assisting with skate size selection and timing of skate.
• General Responsibilities (All areas)
  • Provide excellent customer service by enthusiastically servicing guests while performing a multitude of tasks, being thorough, accurate, and prompt.
  • Direct guests to the appropriate associate when necessary.
  • Demonstrate commitment to communication and teamwork for optimal guest service.
  • Adhere to First Aid and emergency guidelines and procedures.
  • Communicate safety/security problems to shift manager in a timely manner.
  • Adhere to manufacturer’s specifications when using equipment to avoid risk to self, associates, or guests.
  • Maintain the Rinks housekeeping standards for all areas (lobby, bleachers, restrooms, meeting spaces, locker rooms, offices).
  • Assist in annual maintenance projects.
  • Perform clerical activities periodically and efficiently.
  • Maintain professional and organized demeanor with internal and external guests.
  • Provide services for special events, tournaments, and competitions.
  • Perform tasks as needed for guest service or facility requirements.
  • Comply with all Rinks policies and procedures.

Skills and Qualifications

• Must be 16 years of age or older.
• Highly motivated self‑starter who is service‑oriented, enthusiastic, and energetic.
• Demonstrates understanding of The Rinks’ commitment to quality service, products, and entertainment.
• Possesses strong interpersonal and communication skills.
• Consistently maintains a pleasant, professional, and approachable style.
• Thrives in a fast‑paced, dynamic environment dealing with a variety of individuals and personalities.
• Able to work a flexible schedule, including weekends, holidays, and nights.
• Meets minimum reading, writing, and mathematical requirements where necessary.
• Rink operations experience is a plus.

Education & Experience

• Education: Less than high school.
• Experience required: 0–1 year.