Operations Associate

Beacon Hill; Boston (MA); Hybrid; USD 30,000 - 39,000; Part time

Job summary

Beacon Hill seeks an Operations Coordinator to support its School Partnerships team in Jamaica Plain, MA. The role focuses on managing inquiries, coordinating demos, maintaining Salesforce data, and supporting purchasing workflows to ensure a smooth partnership lifecycle.

The ideal candidate is highly organized, customer-focused, and eager to contribute to improved educational outcomes within a mission-driven EdTech nonprofit environment.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1-3 years in operations, customer support, admin coordination, sales support, or similar roles.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Google Workspace.
• Ability to learn new software quickly.
• Self-starter who works independently and proactively solves problems.

Responsibilities

• Serve as the first point of contact for inbound school and district inquiries.
• Provide timely, professional responses and route inquiries to the appropriate team members.
• Support customers with basic questions regarding subscriptions, curriculum access, and platform functionality.
• Escalate technical or specialized inquiries when appropriate.
• Coordinate demo scheduling, meeting logistics, and follow-up communications.
• Assist with proposals, quotes, purchasing documentation, and sales-related communications.
• Research schools and districts to support outreach initiatives and meeting preparation.
• Prepare and customize presentations and partner-facing materials.
• Maintain organized records of sales and outreach assets.
• Enter and maintain accurate information within Salesforce.
• Manage dashboards, reports, trackers, and operational documentation.
• Ensure data integrity across partnership records and reporting systems.
• Assist with documenting and improving internal processes and workflows.
• Coordinate logistics for webinars, trainings, partner meetings, and other events.
• Track registrations, attendance, communications, and materials.
• Assist with onboarding activities for new school partners.
• Support preparation and coordination for in-person events.
• Process purchase orders, invoices, agreements, and subscription documentation.
• Maintain accurate records of partnership transactions and contracts.
• Coordinate with internal teams to ensure timely processing of required documentation.

Skills

Organizational skills

Communication skills

Multitasking

Independent worker

Problem solving

Learns quickly

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Salesforce

Job description

Location: Jamaica Plain, MA (Hybrid: Tuesday & Thursday onsite; Monday, Wednesday & Friday remote)
Schedule: 30-40 hours/week, Monday-Friday (must be available all five days; schedule determined weekly)
Duration: September through Mid-March
Compensation: $25/hour

Overview

A growing education technology nonprofit is seeking an Operations Coordinator to support its School Partnerships team. This role plays a critical part in building strong relationships with K-12 schools and districts by ensuring smooth operations throughout the sales, onboarding, and partnership lifecycle.

The ideal candidate is highly organized, detail-oriented, customer-focused, and excited to support educators while contributing to a mission-driven organization focused on improving educational outcomes.

Position Summary

The Operations Coordinator will serve as a key administrative and operational partner to the School Partnerships team. Responsibilities include managing inbound inquiries, coordinating demos and events, maintaining Salesforce data, supporting purchasing workflows, and ensuring a seamless experience for prospective and existing school partners.

Key Responsibilities

Partner & Customer Support

• Serve as the first point of contact for inbound school and district inquiries
• Provide timely, professional responses and route inquiries to the appropriate team members
• Support customers with basic questions regarding subscriptions, curriculum access, and platform functionality
• Escalate technical or specialized inquiries when appropriate
• Coordinate demo scheduling, meeting logistics, and follow-up communications
• Assist with proposals, quotes, purchasing documentation, and sales-related communications
• Research schools and districts to support outreach initiatives and meeting preparation
• Prepare and customize presentations and partner-facing materials
• Maintain organized records of sales and outreach assets

Data Management & Reporting

• Enter and maintain accurate information within Salesforce
• Manage dashboards, reports, trackers, and operational documentation
• Ensure data integrity across partnership records and reporting systems
• Assist with documenting and improving internal processes and workflows

Implementation & Events

• Coordinate logistics for webinars, trainings, partner meetings, and other events
• Track registrations, attendance, communications, and materials
• Assist with onboarding activities for new school partners
• Support preparation and coordination for in-person events
• Process purchase orders, invoices, agreements, and subscription documentation
• Maintain accurate records of partnership transactions and contracts
• Coordinate with internal teams to ensure timely processing of required documentation

Qualifications

• Bachelor's degree or equivalent professional experience
• 1-3 years of experience in operations, customer support, administrative coordination, sales support, or similar roles
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and deadlines simultaneously
• Proficiency with Google Workspace
• Ability to learn new software and systems quickly
• Self-starter who can work independently and proactively solve problems

Preferred Qualifications

• Experience working within K-12 education, nonprofit organizations, or EdTech
• Exposure to Salesforce or similar CRM platforms
• Experience supporting sales teams, customer success teams, or partnership programs
• Interest in process improvement and operational efficiency

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.