Operations Assistant (Temporary/Full-Time)

Sunstall Inc.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sunstall Inc. is seeking an Operations Assistant to keep the office moving by delivering outstanding customer service, supporting estimators, and maintaining office, inventory, and vehicles. The role rewards organizational excellence and a team-oriented culture in a fast-paced environment.

This temporary, full-time position is expected to last approximately four months to provide maternity leave coverage. Temporary employees are eligible for benefits as required by law.

Qualifications

• Responsive and friendly customer service.
• Effective organization of multiple concurrent tasks.
• Strong written and verbal communication skills.
• Familiarity with online tools like G Suite.
• Knowledge of window film is a plus; training will be provided.
• CRM and sales experience is a plus.
• Must be able to lift up to 40 pounds.

Responsibilities

• Ensure customer phone calls and emails are answered with urgency in a friendly and professional manner.
• Support the work of the estimators by qualifying customers based on geography and rough scope of work, creating new job records, and entering pertinent information as leads are received via the internet and phone calls.
• Help update job information throughout the lifecycle of the project.
• Using online tools including CRM and in-house software, schedule estimators to attend customer locations balancing factors like route optimization, estimator experience, and availability.
• Stage jobs and assist installers with their daily schedules.
• Maintain and order supplies and tools to ensure the installation team and the office is properly equipped and stocked.
• Accurately submit warranty registrations with suppliers as invoices are paid.
• Keep the warehouse organized and safe.
• Keep track of inbound and outbound shipments, following up with delivery providers where necessary.
• Manage the film inventory ensuring film is ready on time each day for the installers to collect and accurately checked back in upon return.
• Conduct accurate and timely inventory audits.
• Maintain records of company vehicles ensuring regular maintenance is conducted and regular cleanliness and mileage checks.
• Be flexible and seek out opportunities to help other office team members experiencing high volumes of work.
• Maintain a high level of productivity and customer service by stepping into Ops Manager duties as required.

Skills

Customer service

Organizational skills

Written and verbal communication

G Suite familiarity

CRM & sales experience (plus)

Physical lifting (up to 40 lbs)

Tools

CRM software

In-house software

G Suite

Job description

TheOperationsAssistantkeepstheofficemovingbyprovidingoutstandingcustomerservice,supportingtheestimatorsbyqualifyingleadsandschedulingestimates,andbymaintainingtheoffice,inventory,andvehicles.Therolerequiresahighleveloforganizationalskill,apassionforsupportingatalentedteamtogettheirworkdoneefficiently,andfamiliaritywithonlinetools.Itwillsuitsomeonewhoenjoysinteractingwithcustomers,isabletoorganizersmultiplejobssimultaneously,andispassionateaboutgettingthejobdoneeffectivelywhilecontributingtoapositiveteamenvironment.

Thisisatemporary,full-timepositionexpectedtolastapproximatelyfourmonthstoprovidematernityleavecoverage.Temporaryemployeesareeligibleforbenefitsrequiredbyapplicablelaw.

JobResponsibilities

CustomerService

• Ensurethatcustomerphonecallsandemailsarerespondedtowithasenseofurgencyinafriendlyandprofessionalmanner
• Supporttheworkoftheestimatorsbyqualifyingcustomersbasedongeographyandroughscopeofwork,creatingnewjobrecords,andenteringpertinentinformationasleadsarereceivedviatheinternetandphonecalls
• Helpupdatejobinformationthroughoutthelifecycleoftheproject

OfficeSupport

• UsingonlinetoolsincludingCRM,andin-housesoftware,scheduleestimatorstoattendcustomerlocationsbalancingfactorslikerouteoptimization,estimatorexperience,andavailability
• Stagejobsandassistinstallerswiththeirdailyschedules
• Maintainandordersuppliesandtoolstoensuretheinstallationteamandtheofficeisproperlyequippedandstocked
• Accuratelysubmitwarrantyregistrationswithsuppliersasinvoicesarepaid

WarehouseManagement

• Keepthewarehouseorganizedandsafe
• Keeptrackofinboundandoutboundshipments,followingupwithdeliveryproviderswherenecessary
• Managethefilminventoryensuringfilmisreadyontimeeachdayfortheinstallerstocollectandaccuratelycheckedbackinuponreturn
• Conductaccurateandtimelyinventoryaudits
• Maintainrecordsofcompanyvehiclesensuringregularmaintenanceisconductedandregularlyconductingcleanlinessandmileagechecks

Teamwork

• Beflexibleandseekoutopportunitiestohelpotherofficeteammembersexperiencinghighvolumesofwork.
• MaintainahighlevelofproductivityandcustomerservicebysteppingintoOpsManagerdutiesasrequired

Qualifications

• Responsiveandfriendlycustomerservice
• Effectiveorganizationofmultipleconcurrentjobs
• Strongwrittenandverbalcommunicationskills
• Familiarityworkingwithonlinetoolslikeg-suite
• Knowledgeofwindowfilmisaplusbuttrainingwillbeprovided
• CRM&Salesexperienceisaplus
• Mustbeabletoliftupto40pounds

OurCoreValues

• CreateLoyalfans-Wecreateanenvironmentthatpeoplelove
• AuthenticityMatters-Trustisbuiltonejobatatime
• BeExcellentTogether-Wesupportourteammates
• WeEmbraceChange-Howwegotheretodayisnothowwewillgettheretomorrow

AmericanWindowFilmprovidesequalemploymentopportunitytoallapplicantsandemployeeswithoutregardtorace,color,religion,sex,sexualorientation,age,nationalorethnicorigin,veteranormilitarystatus,disability,aswellasanyotherprotectedstatusunderthelaw.