Operations Assistant (Temporary/Full-Time)

American Window Film; Henderson (CO); On-site; USD 40,000 - 54,000; Full time

Job summary

American Window Film is seeking an Operations Assistant in Henderson, Colorado to keep the office moving and support a busy team. The role focuses on delivering outstanding customer service, qualifying leads, scheduling estimates, and maintaining the office, inventory, and vehicles.

This temporary, full-time position is expected to last about four months to cover maternity leave. You will interact with customers, coordinate with estimators, manage online tools/CRM, and help keep operations

Qualifications

• Responsive and friendly customer service.
• Ability to organize multiple concurrent jobs.
• Strong written and verbal communication skills.
• Familiarity with online tools like G Suite.
• Knowledge of window film is a plus but training will be provided.
• CRM & Sales experience is a plus.
• Must be able to lift up to 40 pounds.

Responsibilities

• Respond to customer calls and emails with urgency in a friendly and professional manner.
• Qualify customers based on geography and rough scope of work, create new job records, and enter information as leads are received.
• Help update job information throughout the lifecycle of the project.
• Schedule estimators to attend customer locations using route optimization, estimator experience, and availability.
• Stage jobs and assist installers with daily schedules.
• Maintain and order supplies to ensure the installation team and the office are properly equipped and stocked.
• Keep the warehouse organized and safe; track inbound/outbound shipments; manage film inventory; conduct audits.

Skills

Customer service

Multi-tasking

Communication

G Suite

Window film knowledge

CRM experience

Lifting 40 lbs

Tools

CRM

Job description

The Operations Assistant keeps the office moving by providing outstanding customer service, supporting the estimators by qualifying leads and scheduling estimates, and by maintaining the office, inventory, and vehicles. The role requires a high level of organizational skill, a passion for supporting a talented team to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys interacting with customers, is able to organize multiple jobs simultaneously, and is passionate about getting the job done effectively while contributing to a positive team environment.

This is a temporary, full-time position expected to last approximately four months to provide maternity leave coverage. Temporary employees are eligible for benefits required by applicable law.

Job Responsibilities

Customer Service

• Ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
• Support the work of the estimators by qualifying customers based on geography and rough scope of work, creating new job records, and entering pertinent information as leads are received via the internet and phone calls
• Help update job information throughout the lifecycle of the project

Office Support

• Using online tools including CRM, and in-house software, schedule estimators to attend customer locations balancing factors like route optimization, estimator experience, and availability
• Stage jobs and assist installers with their daily schedules
• Maintain and order supplies and tools to ensure the installation team and the office is properly equipped and stocked
• Accurately submit warranty registrations with suppliers as invoices are paid

Warehouse Management

• Keep the warehouse organized and safe
• Keep track of inbound and outbound shipments, following up with delivery providers where necessary
• Manage the film inventory ensuring film is ready on time each day for the installers to collect and accurately checked back in upon return
• Conduct accurate and timely inventory audits
• Maintain records of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks

Teamwork

• Be flexible and seek out opportunities to help other office team members experiencing high volumes of work.
• Maintain a high level of productivity and customer service by stepping into Ops Manager duties as required

Qualifications

• Responsive and friendly customer service
• Effective organization of multiple concurrent jobs
• Strong written and verbal communication skills
• Familiarity working with online tools like g-suite
• Knowledge of window film is a plus but training will be provided
• CRM & Sales experience is a plus
• Must be able to lift up to 40 pounds

Our Core Values

• Create Loyal fans - We create an environment that people love
• Authenticity Matters - Trust is built one job at a time
• Be Excellent Together - We support our teammates
• We Embrace Change - How we got here today is not how we will get there tomorrow

American Window Film provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.