Operations Assistant - SF Logistics & Customer Support

American Window Film; Burlingame (CA); On-site; USD 38,572 - 42,705; Full time

Benefits offered by this job

Family & Friends Day

People Helping People

Fitness, Health and Wellness allowance

We not me time

Job summary

American Window Film is seeking an Operations Assistant to support our San Francisco branch and Large Projects Team. You will keep operations running smoothly with attentive customer service, help estimators qualify leads, and schedule estimates while assisting with office, inventory, and vehicle tasks.

The role requires strong organizational skills and comfort with online tools in a collaborative environment.

Qualifications

• Responsive and friendly customer service.
• Effective organization of multiple concurrent jobs.
• Strong written and verbal communication skills.
• Familiarity with online tools like G Suite.
• Knowledge of window film is a plus but training will be provided.
• CRM & Sales experience is a plus.
• Must be able to lift up to 40 pounds.
• Competitive monthly and quarterly bonus program.
• Paid Time Off plan for full time employees.
• Medical, Dental, Vision, and more for eligible employees.
• 401(k): American Window Film will match 3% of what you contribute.

Responsibilities

• Ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner.
• Support the work of the estimators by qualifying customers based on geography and rough scope of work, creating new job records, and entering pertinent information as leads are received via the internet and phone calls.
• Help update job information throughout the lifecycle of the project.
• Using online tools including CRM, and in-house software, schedule estimators to attend customer locations balancing factors like route optimization, estimator experience, and availability.
• Stage jobs and assist installers with their daily schedules.
• Maintain and order supplies and tools to ensure the installation team and the office is properly equipped and stocked.
• Accurately submit warranty registrations with suppliers as invoices are paid.
• Keep the warehouse organized and safe.
• Keep track of inbound and outbound shipments, following up with delivery providers where necessary.
• Manage the film inventory ensuring film is ready on time each day for the installers to collect and accurately checked back in upon return.
• Conduct accurate and timely inventory audits.
• Maintain records of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks.
• Be flexible and seek out opportunities to help other office team members experiencing high volumes of work.
• Maintain a high level of productivity and customer service by stepping into Ops Manager duties as required.

Skills

Customer service

Organization

Communication

G Suite

CRM experience

Lift 40 pounds

Tools

CRM software

In-house software

Job description

American Window Film is seeking an Operations Assistant to support our San Francisco branch and Large Projects Team. You will keep operations running smoothly with attentive customer service, help estimators qualify leads, and schedule estimates while assisting with office, inventory, and vehicle tasks.

The role requires strong organizational skills and comfort with online tools in a collaborative environment.