Operations Assistant — Growth‑Oriented, Customer‑Driven

Inside Out Hiring; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Remote work

Job summary

Inside Out Hiring is seeking an Operations Assistant to provide administrative and operational support for a growing home services company specializing in window cleaning, pressure washing, and gutter cleaning. You will manage customer communications, maintain the CRM, coordinate schedules, and support field operations.

The role emphasizes turning inquiries into booked appointments, selling recurring service plans, and helping the business grow through proactive follow-up.

Qualifications

• Previous experience as an Operations Assistant or administrative support role.
• Experience supporting a home services or field services business.
• Excellent written and verbal English communication skills.
• Strong organizational, multitasking, and time management skills.
• Experience managing calendars, appointments, and customer communications.
• Proficiency with Google Workspace tools.
• Comfortable with customer service and sales conversations over the phone.
• Ability to confidently identify upselling opportunities and follow up on estimates.

Responsibilities

• Answer incoming calls and respond to customer inquiries via phone, email, text, and CRM.
• Book appointments and upsell recurring service plans.
• Maintain accurate CRM records and organize documents.
• Schedule daily calendars for field technicians and communicate updates to the team.
• Support operations with process improvements and general admin tasks.

Skills

Excellent written and verbal English

Strong organizational multitasking

Experience managing calendars and apps

Google Workspace proficiency

Customer service and sales discussions

Upselling opportunities

Tools

Housecall Pro

CRM systems

Scheduling platforms

Google Sheets/Docs

Job description

Inside Out Hiring is seeking an Operations Assistant to provide administrative and operational support for a growing home services company specializing in window cleaning, pressure washing, and gutter cleaning. You will manage customer communications, maintain the CRM, coordinate schedules, and support field operations.

The role emphasizes turning inquiries into booked appointments, selling recurring service plans, and helping the business grow through proactive follow-up.