Operations Assistant & Office Logistics Lead

American Window Film; Gaithersburg (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Family & Friends Day

People Helping People

Fitness, Health and Wellness allowance

We not me time

Job summary

American Window Film is seeking an Operations Assistant to keep the office moving by delivering exceptional customer service, qualifying leads, and scheduling estimates. You will maintain office systems, inventory, and vehicles while supporting a fast-paced team.

The role requires strong organizational skills and comfort with online tools, with opportunity to contribute to a positive team environment and undergo training as needed.

Qualifications

• Responsive and friendly customer service.
• Effective organization of multiple concurrent jobs.
• Strong written and verbal communication skills.
• Familiarity working with online tools like G Suite.
• Knowledge of window film is a plus but training will be provided.
• CRM & Sales experience is a plus.

Responsibilities

• Customer Service: respond to calls and emails promptly in a friendly, professional manner.
• Office Support: schedule estimators, stage jobs, and maintain supplies to support installations.
• Warehouse Management: track shipments, manage inventory, and coordinate vehicle upkeep.
• Teamwork: assist other office team members during high workloads and step into Ops Manager duties as needed.

Skills

Customer service

Organization

Communication

G Suite

CRM experience

Physical ability

Tools

CRM software

G Suite

Job description

American Window Film is seeking an Operations Assistant to keep the office moving by delivering exceptional customer service, qualifying leads, and scheduling estimates. You will maintain office systems, inventory, and vehicles while supporting a fast-paced team.

The role requires strong organizational skills and comfort with online tools, with opportunity to contribute to a positive team environment and undergo training as needed.