Operations Assistant (Mandarin Required ) - Fontana, LA

UniUni; Fontana (CA); On-site; USD 40,000 - 54,000; Full time

Job summary

UniUni in Fontana, CA is seeking an Operations Assistant with Mandarin to support daily dispatch, driver coordination, and package tracking in a fast-paced last-mile environment.

You will coordinate DSPs and drivers, prepare routes, handle redelivery and data accuracy, and liaise across warehouse teams to keep operations running smoothly.

Successful candidates bring logistics experience, strong Excel skills, and the ability to multitask under tight deadlines in a dynamic team.

Qualifications

• Experience in logistics, last-mile operations, or dispatch coordination.
• Familiar with DSP model and driver performance management.
• Strong problem-solving and multitasking ability in a fast-paced environment.
• Proficient in Excel and dispatch systems.

Responsibilities

• Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance.
• Prepare and release daily routes according to volume and cutoff time.
• Review failed delivery cases and assign redelivery routes.
• Review addresses, verify data accuracy, and update system records.
• Maintain real-time communication among dispatch, DSPs, warehouse, and management; provide daily dispatch and exception summaries.

Skills

Logistics coordination

DSP management

Problem solving

Excel proficiency

Job description

Operations Assistant (Mandarin Required ) - Fontana, LA

About this position

About UniUni

Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

Core Responsibilities

1. DSP & Driver Management

• Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance.
• Verify driver check-in, route assignment, and departure timelines.
• Monitor driver performance, POD compliance, and communication quality.
• Escalate service or behavioral issues to Hub Manager as needed.

2. Morning Dispatch Execution

• Prepare and release daily routes according to volume and cutoff time.
• Confirm routeallocation accuracy and system alignment before driver departure.
• Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders).
• Ensure all scanners/devices are functioning prior to route launch.

3. Redelivery Assignment & Service Recovery

• Review failed delivery cases and assign redelivery routes accordingly.
• Coordinate with DSPs to ensure next-day redelivery completion.
• Monitor aging packages and prevent backlog accumulation.
• Track repeat failure addresses and elevate recurring issues.

4. Address Correction & Data Accuracy

• Review incorrect or incomplete addresses in the system.
• Conduct address verification and update systemrecords timely.
• Communicate corrected information to drivers and DSP teams.
• Reduce delivery failure caused by zipcode or input errors.
• Identifyand categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.).
• Investigate root causes and document findings.
• Coordinate withwarehouse team for package location and status verification.
• Ensure proper system update and status accuracy for all exceptions.

6. Communication & Coordination

• Maintain real-time communication between dispatch, DSPs, warehouse, and management.
• Provide daily dispatch andexception summary report.
• Support operational improvement initiatives to enhance dispatch efficiency and reducecost.

Qualifications

• Experience in logistics, last-mile operations, or dispatch coordination preferred.
• Familiar with DSP model and driver performance management.
• Strong problem-solving and multitasking ability in fast-paced environment.
• Proficient in Excel and dispatch systems.

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