Operations Assistant Manager — Branch Leader

Irr Supply Centers, Inc.; New York (NY); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Irr Supply Centers, Inc. is seeking an Assistant Manager to oversee day-to-day operations at our New York branch, working closely with the Branch Manager. The role emphasizes supervising warehouse activity, inventory control, and responsive counter service.

Candidates should be highly organized, computer savvy, and able to balance administrative duties with hands-on operations, delivering excellent customer service and leading the team when needed.

Qualifications

• Management or operations support experience in distribution, warehousing, or related fields.
• Strong computer skills, including inventory software, spreadsheets, and reporting.
• Excellent organizational, communication, and customer service abilities.
• Team-oriented mindset with flexibility to handle diverse responsibilities.
• HVAC, plumbing, or electrical industry knowledge is a plus.

Responsibilities

• Supervise and support warehouse personnel and daily operations to ensure accuracy, efficiency, and safety.
• Assist customers at the parts counter by providing product knowledge, processing orders, and resolving issues.
• Maintain accurate records, generate reports, and complete required administrative tasks.
• Oversee warranty claims and defective product returns, ensuring timely and proper handling.
• Communicate with the purchasing department to manage inventory levels and product availability.
• Prepare and process quotes, invoices, returns, and other customer service documentation.
• Develop and maintain positive relationships with customers through proactive, solution-focused communication.
• Act as a support leader within the branch, stepping in for the Branch Manager when needed.

Job description

Assistant Manager – Operations Focus

Pay: $21.00 - $24.00 per hour

Company Overview:
Irr Supply Centers, Inc. is a well-established distributor specializing in plumbing, heating, cooling, refrigeration, and electrical products. With over 160 years of experience, we are committed to delivering exceptional service and value to our diverse customer base across multiple locations. Our team thrives on collaboration, mutual respect, and a shared passion for excellence.

Position Overview:

We are seeking a dependable and detail-oriented Assistant Manager to help oversee day-to-day operations and support overall branch performance. This position works closely with the Branch Manager and plays a key role in supervising warehouse activity, supporting counter operations, managing inventory, and ensuring excellent customer service.

The ideal candidate will be highly organized, proficient with computers and business systems, and comfortable stepping into both administrative and hands-on operational roles as needed.

Key Responsibilities:

Supervise and support warehouse personnel and daily operations to ensure accuracy, efficiency, and safety.
Assist customers at the parts counter by providing product knowledge, processing orders, and resolving issues.
Maintain accurate records, generate reports, and complete required administrative tasks.
Oversee warranty claims and defective product returns, ensuring timely and proper handling.
Communicate with the purchasing department to manage inventory levels and product availability.
Prepare and process quotes, invoices, returns, and other customer service documentation.
Develop and maintain positive relationships with customers through proactive, solution-focused communication.
Act as a support leader within the branch, stepping in for the Branch Manager when needed.

Qualifications:

Previous experience in a management or operations support role, ideally in distribution, warehousing, or a related field.
Strong computer skills, including comfort with inventory software, spreadsheets, and reporting tools.
Excellent organizational, communication, and customer service abilities.
Team-oriented mindset with the flexibility to handle a variety of responsibilities.
Industry knowledge in HVAC, plumbing, electrical, or related areas is a strong advantage.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Why Work With Us:

Employee-owned company with a strong commitment to team success.
Competitive compensation and benefits package.
Opportunities for growth and advancement within the organization.
A collaborative and supportive work environment.