Operations Assistant Manager

First Student; Cincinnati (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to oversee transportation services. This role involves managing daily operations, onboarding clients, and ensuring compliance with regulations. The ideal candidate will leverage their extensive knowledge of transportation policies while developing relationships with local and national providers. You will play a crucial role in improving service quality and operational efficiency. If you are passionate about enhancing transportation operations and delivering exceptional customer service, this opportunity is perfect for you.

Qualifications

• Extensive knowledge of transportation policies and procedures.
• Ability to lead teams and make personnel decisions.

Responsibilities

• Manage daily customer operations and client onboarding.
• Develop relationships with transportation providers and oversee account efficiency.

Skills

Customer Service

Operational Management

Business Development

Legislation Compliance

Relationship Management

Technical Tool Utilization

Education

Bachelor's Degree or Equivalent Experience

Tools

SOP Development Tools

Job description

Major Responsibilities

• Assist in onboarding transportation partners, managing daily trips, and supporting parents and districts to meet their needs.
• Manage daily customer operations, including new client onboarding, retention, and development.
• Identify and pursue new business opportunities with current and potential clients. Collaborate with internal staff on proposals and negotiations.
• Acquire and manage staff equipment necessary for trips, such as driver/staff badges and business cards.
• Monitor new legislation affecting student transportation and assist the team in implementing changes.
• Develop and maintain relationships with local and national transportation providers, including onboarding and ongoing collaboration.
• During school year startup, communicate and negotiate proposed routes with local service providers.
• Oversee account efficiency and ensure customer service levels meet client expectations.
• Manage vehicle maintenance, compliance, and oversee a large pool of drivers and transportation partners.
• Collaborate with internal departments to generate reports and implement programs to improve service quality, reduce costs, and boost productivity.
• Maintain a safe environment for passengers, contractors, and the public by adhering to policies and procedures.
• Follow all company policies and procedures while delivering excellent customer service.
• Apply industry skills to support and enhance daily transportation operations.
• Learn and utilize technical tools to create reports, SOPs, and help develop standard practices within FirstAlt.
• Perform other duties as assigned or modified by management.

Minimum Education or Certifications Required

• Extensive knowledge of policies, procedures, and practices in the field. Ability to perform complex tasks, lead teams, and make personnel decisions. Typically requires a bachelor's degree or equivalent experience.